Supply Chain O2C Analyst - Customer Fulfilment

Job description

**Title:** Supply Chain O2C Analyst - Customer Fulfilment **Company:** Novo Nordisk Global Business Services (GBS) **Department:** Operations GBS Are you ready to own the full order lifecycle for a company whose products reach millions of patients every day? Do you thrive on turning complexity into seamless customer experiences? Then this could be your next role at Novo Nordisk. Read on and apply today for a life-changing career. Your new role As an Order to Cash (O2C) Analyst based in our Bangalore Global Business Services centre, you will manage the end-to-end order lifecycle from capture and validation through fulfilment, invoicing and dispute resolution ensuring accurate, on-time delivery for our customers around the world. You will partner cross-functionally with Sales, Customer Service, Planning, Logistics, Finance and Master Data teams to drive order accuracy and elevate the customer experience. Your key responsibilities will include: - Order management & fulfilment: Validate incoming orders (pricing, terms, credit, SKU, quantity, delivery windows, compliance documentation), coordinate order promising and quality checks with Planning, Logistics and Master Data, and proactively monitor status to escalate risks such as shortages or delays and drive resolution. - Billing & invoicing: Ensure accurate billing (price, discounts, taxes, freight, surcharges, rebates) and timely invoice generation; reconcile stocks and EDI/portal invoices; manage corrections, credit notes and debit notes; and resolve failures in partnership with relevant departments. - Customer experience & stakeholder management: Serve as the O2C point of contact for key accounts and own SLA adherence, including OTIF (On Time In Full) performance. - Controls, compliance & data quality: Maintain master data hygiene across customer, materials, pricing and tax codes, and adhere to internal controls (SOX/IFC), audit requirements and documentation standards. - Continuous improvement & analytics: Track and analyse O2C KPIs, perform root cause analysis, lead Kaizen projects, and contribute to process automation (RPA/Power Automate), EDI enhancements and policy updates. Your new department You will be part of the Commercial Supply Chain Customer Fulfilment Ops team based in Bangalore. Our department is dedicated to managing the end-to-end supply chain processes, ensuring products move seamlessly from suppliers to customers. We focus on designing future supply chains, developing global, regional, and country strategies, monitoring costs, and driving improvements in processes. The team operates in a dynamic environment, where your contributions will directly impact the efficiency and success of our supply chain operations. You will be working alongside a highly collaborative O2C team that operates at the heart of Novo Nordisk's global value chain. Together, we make sure every order flows smoothly from capture to cash so that our life-saving medicines reach the patients who depend on them, on time and without compromise. Your skills & qualifications We are looking for an experienced O2C professional who combines strong technical proficiency with a customer-first mindset and a bias for action. To succeed in this role, you likely bring: - A Graduate or Postgraduate degree, with 8+ years of experience managing the O2C value chain end-to-end. - Hands-on experience with ERP systems (SAP SD / S/4HANA) and familiarity with e-invoicing and e-ordering platforms. - Proficiency in Excel and Power BI, with working knowledge of Power Automate, UiPath or Automation Anywhere considered a strong advantage. - Solid understanding of internal controls (SOX/IFC), audit requirements, and master data governance, coupled with proven ability to anticipate credit, supply and compliance risks and escalate early with options. - Excellent communication and stakeholder management skills, with a track record of navigating complex internal (Supply Planning, Master Data, Finance, IT/Integration, affiliate stakeholders) and external interfaces (customers, 3PLs, carriers, auditors) with professionalism and calm. - Comfort with collaboration tools such as Teams, Outlook and ticketing systems (ServiceNow), and a demonstrated ability to operate with minimal supervision, close loops and document decisions. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.