Support Engineer (SQL, Power BI, Java/ Javascript/ Python, Azure, Unix)

Job description

Provide production support for applications by monitoring incidents, performing analysis, and resolving issues with moderate independence.&#xa0; Job Responsibilities&#xa0; • Analyze production incidents and document the resolutions applied:&#xa0; • Investigates and analyzes verbal and written production&#xa0;incidents,&#xa0;understanding the issue inside&#xa0;highly complex&#xa0;applications.&#xa0; • Document incidents and their resolution,&#xa0;facilitating&#xa0;further resolutions.&#xa0; • Interact with final users in the&#xa0;day-to-day&#xa0;support work:&#xa0; • Interact with different users and read between the lines to&#xa0;facilitate&#xa0;the&#xa0;incidents&#xa0;analysis.&#xa0; • Contributes to the planning for application maintenance removing bugs&#xa0;&#xa0; • Attend incident management (IM) calls to follow production issues and report status from the IT side:&#xa0; • Attend IM calls to follow incidents evolution guiding the team to reach the resolution of the incident through final solution or work around.&#xa0; • Report IT status&#xa0;regarding&#xa0;the incident, defining next steps&#xa0; • Execute root cause analysis (RCA) to&#xa0;identify&#xa0;root causes and final resolutions to production incidents:&#xa0; • Investigate&#xa0;application incidents for missing or incorrect functionality.&#xa0;&#xa0; • Assesses incident resolution and estimates application changes.&#xa0;&#xa0; • Applies resolutions, leading to&#xa0;timely,&#xa0;error-free&#xa0;revisions in applications.&#xa0; &#xa0; Scope&#xa0; • Budget Responsibility: None&#xa0; • Key interface relationships (internal and external): Internal: Team Leads, Client Service Managers, Communications Team, Scrum Masters.&#xa0;&#xa0; • The role is&#xa0;global/regional/ local:&#xa0; Global&#xa0; • Breadth of functions under management:&#xa0;&#xa0; • Other factors&#xa0;indicating&#xa0;size/complexity of role: Must be able to juggle multiple priorities and handle work requests with a sense of urgency.&#xa0; Essential&#xa0; • Bachelor of science degree in computer science or similar&#xa0; • 2+ years of production support experience /software development experience&#xa0; • Advanced knowledge of one or more software development languages and&#xa0;proficiency&#xa0;in all related languages&#xa0; • Advanced knowledge of relevant operating systems and communication interfaces&#xa0; • &#xa0;Ability to communicate and negotiate solutions with the productions team members&#xa0; Preferred&#xa0; • 4+ years of IT experience&#xa0; • Experience working with onshore and offshore vendor partners&#xa0; • Ready to support the Shift based model.&#xa0; &#xa0; Skills required: • Java&#xa0;SpringBoot&#xa0;/ Angular&#xa0; • Experienced in supporting&#xa0;Springboot,&#xa0;Microservices based applications&#xa0; • Experienced in supporting Web Servers and Application Servers&#xa0; • Azure Cloud&#xa0;&#xa0; • Experienced in using –&#xa0;WinScp, Putty, SQL developer/DBeaver&#xa0; • Exposure in Azure/AWS,AKS(Azure Kubernetes Services),Unix&#xa0;shell scripting&#xa0; • Power BI&#xa0; • API Rest Power BI&#xa0; • Aritificial&#xa0;Inteligence&#xa0;&#xa0; Nice&#xa0;to&#xa0;have&#xa0; • Generative&#xa0;AI&#xa0; • Agentic&#xa0;AI&#xa0; • PostGreSQL&#xa0;17.5&#xa0;/ Oracle&#xa0;19c&#xa0; Knowledge&#xa0;required:&#xa0; • SQL, Postgres&#xa0;Database, Oracle&#xa0;PL/SQL&#xa0; • Unix&#xa0;and&#xa0;Shell&#xa0;scripting&#xa0; • Unix:&#xa0;Basic and advance commands&#xa0; Our Benefits • Flexible working environment • Volunteer time off • LinkedIn Learning • Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on:&#xa0;LinkedIn&#xa0;|&#xa0;<a href="https://w