Systems Engineer I

Job description

**About the role** The VDI Engineer will be responsible for designing, deploying, and managing virtual apps/desktop infrastructure environments to enable secure, scalable, and high-performing remote access for users. The role requires strong expertise in virtual application platforms (preferably Omnissa Horizon or Citrix), along with solid understanding of networking, AD, Database, storage, and system administration. The engineer will ensure optimal performance, great end user experience, availability, and security of VDI services while supporting end-user computing operations. **You will be responsible for** As a Systems Engineer I, I will: • Be responsible for supporting and maintaining Application Virtualisation platforms, ensuring stability, availability, and performance in line with SLAs. • Be responsible for incident, problem, and service request management, including troubleshooting, root cause analysis, and timely resolution of platform issues. • Deliver reliable and secure operational services for virtualised application environments, ensuring a seamless end-user experience. • Implement standard changes, configurations, and deployments following established processes, ensuring minimal risk and high quality. • Collaborate with Engineering, Infrastructure, and other teams to support platform improvements, upgrades, and operational readiness activities. • Identify and deliver automation and operational efficiency improvements to reduce manual effort and improve service quality. • Maintain operational documentation, runbooks, and knowledge articles, ensuring accurate and up-to-date support processes. • Monitor platform health and proactively identify risks, capacity issues, and performance bottlenecks, escalating where required. **You will need** System Engineering Skills \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ • Proven experience in systems or infrastructure engineering with streaming application workloads from Server Operating System (RDSH). • Strong hands on experience operating enterprise‑scale Omnissa Horizon/Citrix, including architecture, configuration, and deployment. • Exposure to other application virtualisation or remote application delivery technologies (e.g., Citrix, AVD, or similar platforms). • Demonstrate knowledge of the latest technology trends within Application Virtualisation. • Strong conceptual knowledge of Application Virtualisation system integration with infrastructure eco system (e.g. Network, active directory, PKI, underlying Hypervisor platform etc.) • Complex stakeholder management (multiple internal cross functional teams and suppliers). Leadership & Potentials \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Complementary Skills • Collaborate with own team members and wider Infrastructure teams. • Demonstrate knowledge of other areas to collaborate outside of your domain. • Use the whiteboard and other materials to convey designs and principles. • Demonstrate knowledge of the latest technology trends related to Infrastructure. • Understand how Industry trends impact their area. • Adaptive to changes in technology or support scope. • Prepare and maintain technical documents & presentations for systems engineering and system operations. • Proficient in spoken and written English and comfortable communicating with leaders and engineers. • Experience in driving service improvement or projects of medium to large. Drive • Drive to succeed and deliver, and to see beyond the formal boundaries of your role. • Willing to challenge others as well as yourself, and taking appropriate risks. • Ability to bounce back and adapt to setbacks. Judgment • Anticipating and identifying issues and opportunities quickly, and responding with agility to changes. • Identify criticality of issues, and understanding the business impact, and liaising with the right teams to resolve the issues • Using a bigger picture perspective to approach issues and make a decision with an open mind. Influence • Be effective by Showing humility, using challenge, and feedback to improve **Whats in it for you?** At Tesco, we are committed to providing the best for you.    As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.    Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.     Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable.    **Salary** - Your fixed pay is the guaranteed pay as per your contract of employment.    **Leave & Time-off** - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.    **Making Retirement Tension-FreeSalary** - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.    **Health is Wealth** - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.    **Mental Wellbeing** - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.     **Financial Wellbeing** - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon