Systems Engineering Advisor- Patch and Imaage Management (BigFix)-IND

Job description

**Req ID:** 363937 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Engineering Advisor- Patch and Imaage Management (BigFix)-IND to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Title Systems Engineering- Patch and Image Management (BigFix)-IND Location India (Remote / Hybrid / On-site) Employment Type Full-Time Experience 10–15 years of experience in enterprise endpoint management with strong specialization in BigFix patch management and OS image deployment. Compensation Competitive salary commensurate with experience. Comprehensive benefits package including health, dental, vision, 401(k), and PTO. Role Overview We are looking for a seasoned BigFix Engineer to join our US-based endpoint management team. This role is responsible for delivering and managing enterprise-grade patch management and OS image deployment services using HCL BigFix. The engineer will ensure endpoint compliance, security patching hygiene, and seamless OS deployment across large-scale Windows environments, serving as a subject matter expert for BigFix Lifecycle and Patch operations. \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Key Responsibilities Patch Management - Design, configure, and manage end-to-end patch management operations using HCL BigFix Patch across enterprise environments. - Develop and maintain custom Fixlets, Baselines, and Tasks for OS and third-party patch deployment. - Define and enforce patch policies, maintenance windows, and exception management processes across endpoint fleets. - Monitor and maintain high patch compliance rates across Windows 10/11, Windows Server, and Linux endpoints. - Perform patch testing, staging, and phased rollout across controlled deployment rings. - Troubleshoot failed patches, client-side installation errors, and relay-side distribution issues. - Generate patch compliance reports and dashboards using BigFix WebUI, REST API, and SQL-based queries. - Collaborate with security and vulnerability management teams to ensure timely remediation aligned with organizational SLAs. - Manage Microsoft Patch Tuesday cycles, out-of-band updates, and zero-day emergency patching scenarios. Image OS Deployment Management - Design and manage OS deployment workflows using the BigFix Lifecycle OSD (OS Deployment) module. - Build, maintain, and version-control Windows 10/11 master images aligned with organizational and compliance standards. - Configure and manage WinPE boot environments, task sequences, and deployment profiles within BigFix. - Integrate driver management, application layering, and post-deployment configuration into OSD workflows. - Support bare-metal deployments, OS refresh, and OS migration projects at enterprise scale. - Manage image capture, customization, and deployment through BigFix OSD profiles and multicast delivery. - Troubleshoot image deployment failures, driver conflicts, and post-imaging configuration issues. - Partner with application packaging teams to ensure software readiness within deployed images. Infrastructure Client Management - Manage BigFix Relay hierarchy, client health, and bandwidth optimization across geographically distributed US sites. - Monitor BigFix Root Server and Relay performance, ensuring replication and content delivery health. - Develop PowerShell, Batch, and BigFix Action Script automations to support patch and imaging workflows. - Write BigFix Relevance expressions for endpoint targeting, inventory gathering, and compliance validation. - Conduct regular BigFix infrastructure maintenance, cleanup, and version upgrade activities. - Handle L2/L3 escalations for patch and imaging incidents, performing root cause analysis and resolution. - Support on-call operations for critical patching events and Sev 1/2 incident response. Secondary Platform Support - Working knowledge of SCCM / Microsoft Intune for co-existence and hybrid patch management scenarios. - Support integration between BigFix and SCCM/Intune where required for transition or co-managed environments. \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Required Skills - HCL BigFix Patch Management — Fixlets, Baselines, Tasks, patch policies (expert level) - HCL BigFix Lifecycle OSD — image creation, WinPE, task sequences, multicast deployment - BigFix Relay management, client health monitoring, and relay hierarchy design - BigFix Relevance Language (BRL) and Action Script authoring - Windows 10/11 and Windows Server image build, capture, and deployment - PowerShell and Batch scripting for patch and imaging automation - BigFix WebUI, REST API, and SQL-based custom reporting - Driver management, application layering, and post-deployment configuration - Microsoft Patch Tuesday cycle management and zero-day patching response - Working knowledge of SCCM / Intune / MECM as secondary platforms - Strong troubleshooting skills across Windows client/server and endpoint networking - Excellent communication, documentation, and cross-team collaboration skills Preferred Qualifications - HCL BigFix certification or equivalent hands-on certification - Experience supporting US Federal, HIPAA, or PCI-DSS compliant environments - Familiarity with NIST patch management frameworks (SP 800-40) - Experience working with distributed enterprise environments across multiple US time zones Minimum Education Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Equivalent work experience will be considered. "Role Overview We are looking for a seasoned BigFix Engineer to join our US-based endpoint management team. This