Systems Engineering SENIOR SPECIALIST - MDM

Job description

Job Summary We are currently seeking a Senior Systems Engineering Specialist - MDM Endpoint (Grade 9) to join our team in Noida. Experience: 9-12 years of experience in Endpoint Management and Mobile Device Management services. Role Overview: This role leads advanced operational support and delivery for MDM and Endpoint services, acting as an L3 escalation point and supporting migrations and transitions. Responsibilities • MDM Endpoint Management: Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools. • Manage and support devices across iOS, Android, Windows, and macOS platforms. • Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations. • Operations Support: Provide L1/L2/L3 support based on role scope for endpoint and mobility services. • Troubleshoot device, application, and policy-related issues. • Follow ITIL-based incident, problem, and change management processes. • Implementation Projects: Support endpoint deployments, upgrades, and onboarding activities. • Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management. • Assist with automation, documentation, and reporting activities. • Collaboration Documentation: Work closely with team members and cross-functional teams. • Maintain accurate documentation, SOPs, and knowledge articles. • Provide regular updates and communicate effectively with stakeholders. Required Skills • Microsoft Intune / Endpoint Manager • Airwatch • Windows 10/11, iOS, Android, macOS • Basic PowerShell scripting • Understanding of ITIL processes • Strong communication skills