Team Lead, Research

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.        Role: Team Lead Department: JLL Business Services (JBS) Research Team (Sales Operations) Location: Gurugram Reporting to: Manager – Research / Director – Research     About JLL   JLL empowers you to shape a brighter way. Our people are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.      Role Purpose   We are looking for a Team Lead to join our Research Team with the Sales Operations function in JLL Business Services.   The Team Lead will be responsible to manage, provide strategic oversight and guidance to our research team members working with global JLL Research Teams. This role combines hands-on team leadership with people management, project management and quality oversight, ensuring the team delivers accurate, timely research outputs that meet expectations of research leaders and the regional research teams. The Team Lead acts as a bridge between the team and internal/external stakeholders – managing projects, coaching team members, build self and team’s domain knowledge, safeguarding data quality and timeliness, and translating broader Research strategy into day-to-day execution.   What this job involves:   Team & Workflow Management • Responsible for working with the Global Research Leaders and Regional Research teams for allocation of work to JBS team members and monitoring of workflow • Support the team on execution and augment their research capabilities • Monitoring work priorities, manage competing demands, and ensure the team meets deadlines and quality standards • Ensure team's adherence to expected turnaround time and accuracy of activities undertaken • Foster a collaborative, high-performance culture aligned with JLL values   Stakeholder Management • Understand stakeholder use cases and research problems, and proactively suggest solutions • Lead the team to fulfil stakeholder expectations on projects, focusing on quality and timelines • Lead calls with stakeholders on process updates, resourcing, and scoping • Serve as player-coach, proactively delivering insights and research products that demonstrate strong market knowledge • Manage and develop stakeholder relationships (internal and external), including responsiveness to feedback   Quality, Process & Data Management • Audit and perform quality review for team members' outputs • Ensure strict adherence to agreed procedures and process flows • Provide support to the Research team for commercial real estate research, including data upload, data clean-up, data analysis, writing market commentary, insight generation, and report edits • Coordinate with Research team leadership on priority focus areas, such as data quality sprints to increase completeness and quality of data • Apply a process and quality-driven mindset focused on accuracy, timeliness, standardization, efficiency, partner with the Research Manager to instill a culture of continuous improvement and operational excellence across the team, encouraging proactive problem-solving • Adhere to agreed KPIs, KRAs, SLAs, and service standards • Identify and surface automation opportunities across research workflows, services, and business lines in partnership with JBS and regional research teams, contributing to the team's automation pipeline         Project Management & Reporting • Manage project activities from planning and scoping through execution, delivery, and cascading feedback to the team • Timely and accurate operational reporting (utilization, SLAs, KPIs, operational data) to support business operations and leadership decision-making • Translate organizational strategy into actionable steps for the team • Participate in ad hoc projects as and when required   Team Development & Performance • Conduct one-on-one meetings with team members to understand their aspirations, deliver feedback, and enhance collaboration • Identify training needs, analyze training outcomes, and redesign training courses as required • Responsible for team performance management and feedback • Coach and mentor team members to build capability and drive results through others • Build self and team’s domain and Commercial Real Estate knowledge and technical expertise over time     Desired