Team Leader & City Manager

Job description

**Company Description** Kissht is a consumer-first credit app that is transforming access to consumer credit across India. As a fast-growing and respected fintech company, Kissht is a pioneer in data-driven and machine-based lending, serving over 15 million customers, including a large base from tier 2 cities and beyond. The company offers short- and long-term loans that support business growth, personal consumption, and recurring financial needs. Founded by IIT and IIM alumni Ranvir and Krishnan and backed by global investors such as Endiya Partners, Brunei Investment Authority, and the Singapore Government, Kissht is recognized for innovation, scale, and excellence in the digital lending space. **Role Description** The Team Leader & City Manager is a full-time, on-site role based in Hyderabad, responsible for leading city operations and driving business growth. This role oversees local teams, sets performance targets, and ensures adherence to operational and compliance standards. The City Manager manages day-to-day branch activities, including customer acquisition, partner and merchant relationship management, loan processing oversight, and resolution of escalated customer issues. The role involves analyzing city-level performance metrics, implementing process improvements, and collaborating with central functions such as risk, collections, and product to optimize outcomes. The Team Leader & City Manager is expected to maintain a strong on-ground presence, coach team members, and represent Kissht in local market initiatives. **Qualifications** - Strong leadership and people management capabilities, including experience supervising teams, setting targets, and conducting performance reviews. - Proven experience in city or regional operations management, preferably in fintech, financial services, or consumer lending. - Solid skills in planning, organization, and execution to manage multiple branches or locations and ensure process compliance. - Ability to analyze operational and financial data, interpret trends, and make decisions that improve productivity and portfolio quality. - Effective communication and stakeholder management skills to work with customers, merchants, partners, and internal cross-functional teams. - Customer-centric mindset with a focus on responsible lending, service quality, and timely issue resolution. - Proficiency with digital tools, mobile applications, and basic MS Office; comfort working in data-driven, technology-enabled environments. - Bachelor’s degree in business, finance, management, or a related field; an advanced degree is an advantage. - Prior experience in the Hyderabad market or similar urban environment and fluency in relevant local languages is preferred. - Ability to work on-site, travel within the city as needed, and adapt to a fast-paced, high-growth organizational culture.