Team leader, operation

Job description

Roles and Responsibilities : • Lead a team of customer service representatives to ensure efficient handling of international voice processes. • Develop and implement effective training programs to improve team performance and productivity. • Collaborate with other departments to resolve complex issues and escalations in a timely manner. • Analyze metrics to identify areas for improvement and implement changes to optimize the banking process. Job Requirements : • 6-10 years of experience in an International Voice Process or similar role. • Strong knowledge of banking processes, including domestic and international transactions. • Proven leadership skills with ability to manage teams effectively. • Excellent communication skills with fluency in English language.