Technical Consultant - Java L3 Support

Job description

About Us HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognized as a market leader by Gartner, IDC, and Forrester. Job Summary This technical consultant role (3-5 years experience) provides technical and test environment support for the implementation of Highradius O2C products in both direct and partner projects. The incumbent acts as a crucial extension of our internal teams and a continuous point of support, from initial issue identification to resolution. A strong desire to learn our complex software and a customer-centric approach are essential. This is an opportunity to thrive within an awesome company culture by applying your resilience, creativity, and a touch of humor. Become a HighRadian! Job Specifications We are seeking individuals to join our established SaaS product development team in a full-time Technical Consultant role at our Hyderabad center. The ideal candidate will possess 3-5 years of experience and will work collaboratively with Functional Consultants, Product Managers, Solution Architects, and developers. Responsibilities • Provide technical support for product implementation across various clients in the UAT and Hypercare phase. • Own and resolve technical issues through debugging. • Troubleshoot technical problems in Cloud UAT environments. • Develop tools and utilities to minimize technical issues. • Create and maintain technical documentation such as knowledge base articles and FAQs for customers and internal teams. • Collaborate with product development, platform, and other engineering teams to address customer feedback and enhance product quality. • Continuously learn and stay current with the latest product features, updates, and technologies. • Provide accurate information regarding products, services, policies, and procedures. • Contribute to a team environment focused on achieving customer satisfaction. Required Skills & Experience • 3-5 years of Java development / Java support experience. • Strong problem-solving, debugging, logical, and analytical skills. • Hands-on technical aptitude and a results-oriented approach. • Excellent communication and interpersonal skills. • Ability to thrive in a fast-paced, dynamic, start-up environment. • Proven ability to multitask and dynamically prioritize tickets. • Experience in technically mentoring and guiding new team members. • Demonstrated ability to be a collaborative team player, adaptable to rotational shifts. • Commitment to learning and understanding product features to effectively support and educate clients. • Understanding of application troubleshooting practices to ensure successful issue resolution. • Dedication to providing a delightful customer experience through strong partnerships with internal and external stakeholders. • Supports and contributes to the growth of best practices for the delivery of support services. • Capacity to empathize with client situations and provide timely resolutions or workarounds. • Ability to clearly communicate issues and resolutions to internal teams and customers. Technology Stack: • Java, Hibernate, Spring, Struts, Micro Services, MY-SQL, React-Js, EXT-Js Education: • BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech What You’ll Get : • Competitive salary. • Fun-filled work culture (https://www.highradius.com/culture/) • Equal employment opportunities. • Opportunity to build with a pre-IPO Global SaaS Centaur.