Technical Consultant

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Title: Salesforce Loyalty Cloud ConsultantAbout the RoleWe're looking for a skilled and passionate Salesforce Loyalty Cloud Consultant to design, implement, and optimize loyalty program solutions for our clients. You'll work closely with business stakeholders, architects, and development teams to deliver world-class customer engagement and retention strategies powered by Salesforce Loyalty Management. Key ResponsibilitiesDesign & Implement: Lead end-to-end implementation of Salesforce Loyalty Management (Loyalty Cloud), including program setup, tiers, currency, partner management, and promotionsRequirements Gathering: Collaborate with clients to understand business goals, loyalty KPIs, and translate them into functional specificationsConfiguration & Customization: Configure loyalty programs including member lifecycle, accrual/redemption rules, voucher management, and partner portalsIntegration: Design and execute integrations between Loyalty Cloud and other Salesforce products (Marketing Cloud, Service Cloud, Commerce Cloud) as well as third-party systems via APIsData Modeling: Define loyalty data structures, member segmentation, and analytics frameworksTesting & QA: Lead UAT planning, execution, and defect resolutionTraining: Conduct end-user and admin training sessions; create supporting documentationPre-Sales Support: Assist with demos, proposals, and solution scoping for prospective clients Required Skills & Qualifications3+ years of hands-on Salesforce implementation experience1+ years of experience specifically with Salesforce Loyalty Management / Loyalty CloudSalesforce Loyalty Management Accredited Professional or Salesforce Administrator / Consultant certificationStrong understanding of loyalty program mechanics (points, tiers, rewards, member journeys)Proficiency in Salesforce configuration: flows, OmniStudio, Apex (basic), APIsExperience with CRM platforms and customer data platformsExcellent communication and stakeholder management skillsAbility to manage multiple workstreams in an Agile/Scrum delivery environment Preferred QualificationsSalesforce Certified Marketing Cloud Consultant or Service Cloud ConsultantExperience with Salesforce Data Cloud (CDP)Knowledge of B2C loyalty programs in retail, hospitality, financial services, or travel industriesPrior consulting or agency experience Nice to HaveExperience with gamification strategies and behavioral economicsExposure to AI-driven personalization tools within Salesforce ecosystemBackground in program analytics and loyalty ROI measurement Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more