TECHNICAL LEAD - Active Directory

Job description

**Job Title: EUC IT Support Engineer (L2)** **Role Overview** The EUC IT Support Engineer provides day-to-day IT support for end-users across the organization. This role ensures smooth functioning of desktops, laptops, mobile/Tab devices, and related IT services, while escalating complex issues when needed. **Key Responsibilities** - User Support: Handle all the IT issues, including hardware, software, and network troubleshooting. - Collaborate with customer stakeholders and vendors to deliver reliable IT services. - Document processes, configurations, and best practices for knowledge sharing - Device Management: Install, configure, and maintain desktops, laptops, printers, and mobile devices. - Application Support: Provide support for business applications (MS Office, email, collaboration tools, etc.). - Incident Resolution: Diagnose and resolve technical problems within agreed SLAs. - System Updates: Perform OS updates, patching, and security compliance checks. - User Training: Guide employees on IT best practices and safe usage of systems. - Documentation: Maintain records of incidents, resolutions, and asset inventory. - Collaboration: Work with L3 engineers and vendors for advanced troubleshooting and project support. **Skills & Qualifications** - Strong knowledge of Windows/Mac OS, MS Office, and common enterprise applications. - Experience with Active Directory, Intune, Defender, O365, Exchange, and endpoint security tools. - Good understanding of networking basics (LAN/WAN, VPN, Wi-Fi). - Excellent communication and problem-solving skills. - 2?4 years of IT support experience preferred. Microsoft Intune, Azure AD, MS Defender for Endpoints (EDR/ATP), Windows