TECHNICAL LEAD - Active Directory

Job description

Job Title: EUC IT Support Engineer (L2) Role Overview The EUC IT Support Engineer provides day-to-day IT support for end-users across the organization. This role ensures smooth functioning of desktops, laptops, mobile/Tab devices, and related IT services, while escalating complex issues when needed. Key Responsibilities • User Support: Handle all the IT issues, including hardware, software, and network troubleshooting. • Collaborate with customer stakeholders and vendors to deliver reliable IT services. • Document processes, configurations, and best practices for knowledge sharing • Device Management: Install, configure, and maintain desktops, laptops, printers, and mobile devices. • Application Support: Provide support for business applications (MS Office, email, collaboration tools, etc.). • Incident Resolution: Diagnose and resolve technical problems within agreed SLAs. • System Updates: Perform OS updates, patching, and security compliance checks. • User Training: Guide employees on IT best practices and safe usage of systems. • Documentation: Maintain records of incidents, resolutions, and asset inventory. • Collaboration: Work with L3 engineers and vendors for advanced troubleshooting and project support. Skills & Qualifications • Strong knowledge of Windows/Mac OS, MS Office, and common enterprise applications. • Experience with Active Directory, Intune, Defender, O365, Exchange, and endpoint security tools. • Good understanding of networking basics (LAN/WAN, VPN, Wi-Fi). • Excellent communication and problem-solving skills. • 2?4 years of IT support experience preferred. Microsoft Intune, Azure AD, MS Defender for Endpoints (EDR/ATP), Windows