TECHNICAL LEAD - Network Troubleshooting

Job description

**Job Description** - Remote Technical Troubleshooting & Support - Branch applications and POS systems. - Network connectivity (LAN/WAN, routers, switches). - Printers, scanners, and general peripherals - Monitoring of the IT infrastructure as per the SOP - Follow Runbook/SOP to resolve event alarms - Assigning the tickets to the identified queues or members based on Synovus defined SOP/procedure - Incident, Service Request, Problem and Change Management - Handling incidents, service requests, and problem tickets in ServiceNow with the defined SLA - Logging, tracking, and resolving Synovus application, system, and infrastructure issues as per SOP - Vendor coordination, validation and assisting the deployment team during any changes using Synovus defined Vendor Management process