Technical Service Manager - Auto

Job description

**Role & responsibilities** 1. Technical Support - Provide technical assistance to OEMs, dealerships, distributors, and end customers. - Diagnose and resolve product performance issues at customer sites. - Handle technical complaints and ensure timely closure. - Recommend suitable products based on customer applications. 2. Customer Visits & Relationship Management - Conduct regular customer visits to understand technical requirements. - Build strong relationships with automotive manufacturers, workshops, and channel partners. - Support key customers during product trials and implementation. 3. Product Demonstration & Training - Conduct product demonstrations and technical presentations. - Train customers, distributors, mechanics, and sales teams on product applications and best practices. - Prepare technical manuals, SOPs, and application guidelines. 4. Product Trials & Validation - Plan and execute product trials at customer locations. - Monitor trial performance and collect feedback. - Prepare trial reports and recommend improvements. 5. Complaint Handling - Investigate product failures using root cause analysis (RCA). - Coordinate with Quality and R&D teams for corrective and preventive actions (CAPA). - Ensure effective resolution of customer complaints. 6. Sales Support - Provide pre-sales and post-sales technical support. - Assist the sales team during customer meetings and technical discussions. - Support product launches with technical expertise. 7. Coordination with Internal Teams - Work closely with Sales, Marketing, Manufacturing, Quality Assurance, and R&D. - Communicate customer feedback for product development and improvements. - Ensure smooth execution of customer projects. 8. Documentation & Reporting - Maintain records of technical visits, trials, complaints, and resolutions. - Prepare monthly technical service reports and performance dashboards. - Update CRM with customer interactions and technical activities. 9. Compliance & Safety - Ensure compliance with company quality standards and industry regulations. - Follow EHS (Environment, Health & Safety) guidelines during site visits. - Promote safe handling and application of automotive products.