Technology Delivery Manager

Job description

About Company BDO is a global network of professional services firms with a presence in over 166 countries, revenue of over USD 14 billion, and experience of over 60 years. Its a leading service provider for the mid-markets with client service at its heart. BDO India Services Private Limited (or BDO India) is the India member firm of BDO International. BDO India offers strategic, operational, accounting and tax, and regulatory advisory & assistance for both domestic and international organizations across a range of industries. BDO India is led by more than 300+ Partners & Directors with a team of over 10,000 professionals operating across 14 cities and 20 offices. We expect to grow sizably in the coming 3-5 years, adding various dimensions to our business and multiplying and increasing the current team size multi-fold. Role Summary The Data & Reporting Technology Delivery Manager is responsible for ensuring the effective delivery of technology solutions that support business outcomes within the Global Data & Reporting Services team. This role is delivery-focused, with a strong emphasis on managing technology teams to execute initiatives within defined timeframes, budgets, and quality standards. Operating within the organisations Technology Delivery Framework, the role ensures that delivery practices are consistent, structured, and aligned to established governance. It facilitates coordination across development, technical product ownership, and quality assurance, maintaining delivery momentum and proactively addressing risks and dependencies to achieve operational goals. Key accountabilities Integration Management • Lead the end-to-end delivery of technology projects, programs, and initiatives within the Global Data & Reporting team, ensuring alignment with organisational objectives and the Technology Delivery Framework. • Coordinate delivery across multiple workstreams, ensuring seamless integration of technology components and alignment with business outcomes. • Support the Senior Manager, Data & Reporting with strategic planning and prioritisation in line with business demand. Scope Management • Manage the definition, control, and delivery of technical scope across programs and projects. • Ensure that scope changes are assessed for impact and communicated effectively to stakeholders. • Maintain high-quality technical documentation to support delivery transparency and traceability. Time Management • Create & manage delivery schedules, ensuring that timelines are realistic, tracked, and met. • Identify and address delivery bottlenecks and cross-team dependencies early, in order to maintain momentum. • Provide timely updates to stakeholders on progress, delays, and recovery plans. Cost Management • Monitor and manage budgets across programs and projects, ensuring financial accountability. • Track expenditure against forecasts and support cost optimisation efforts. • Provide accurate and timely budget reporting to relevant stakeholders. Quality Management • Ensure that technology solutions meet defined quality standards and acceptance criteria. • Adhere to the Technology Delivery Framework and QMS checkpoints. • Advocate for and mentor teams on compliance with technical standards, frameworks, and governance best practices. • Drive continuous improvement initiatives to enhance delivery efficiency, quality, and scalability. Resource Management • Manage technology delivery team resources, ensuring appropriate allocation and utilisation to meet delivery goals. • Foster a culture of collaboration, accountability, and innovation within delivery teams. • Identify resourcing gaps and work with leadership to address capacity and capability needs. Communications Management • Act as a liaison between technology teams, senior leaders, and business stakeholders to ensure alignment of technology solutions with business requirements. • Provide regular, structured updates on technology delivery status, risks, and performance metrics. • Ensure timely reporting for various forums and stakeholders, including quarterly reports and governance committees (e.g. IT Management, IT Executive & IITC). Risk Management • Proactively identify, assess, and mitigate technology risks and challenges to ensure delivery continuity. • Escalate significant risks or issues to senior leadership with actionable recommendations. • Analyse delivery outcomes to identify lessons learned and inform future improvements. Procurement (Vendor) Management • Ensure vendor engagements are set up for success with a clearly defined and agreed Statement of Work and documented Ways of Working. • Manage vendor relationships to ensure successful delivery of outsourced or third-party components. • Monitor vendor performance and ensure alignment with contractual obligations and delivery expectations. Stakeholder Management • Collaborate with cross-functional teams including infrastructure, development, QA, product ownership, operations & support, the PMO and the Global Data & Reporting team to facilitate cohesive delivery. • Engage stakeholders to validate requirements, manage expectations, and ensure delivery remains business-focused. • Champion stakeholder feedback loops to inform delivery adjustments and continuous improvement. General Duties • Execute tasks as directed by line and functional management, contributing to the successful delivery of Global Data & Reporting technology initiatives.