Tele sales

Job description

TIMMING ANY 9 HRS SHIFTS. DEPARTMENT PCVC & Welcome Calling| Customer Service KEY RESPONSIBILITIES • Handle Inbound call customers to complete the PCVC and Welcome calling verification • Verify the details submitted by the customer/Sales at the time of policy selling and Documents submitted are matching • Ensure verification is completed by the Right Party only • Should maintain a Professional behavior with the customer throughout the verification process. • Give complete and correct information on all the product purchased by the customer • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. • Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time. • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. • Adherence to Information Security norms & quality process norms. • To be aware of and comply with any updates about the process • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance REQUIRED QUALIFICATION AND SKILLS Qualification: Graduate – preferably BCom Work experience in years: 1- 3 years Skills / experience required • Candidates with preferably Insurance background/Voice - Customer service industry • Candidates with fluency in local languages will be an added advantage (Marathi, Tamil, Telugu, Malayalam, Kannada, Assamese, Bengali, Gujarati , Punjabi, Odia ) • Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement.