Vice President - Markets Platform - Client Excellence - Program Manager

Job description

**About BNP Paribas Group** BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability **About BNP Paribas India Solutions** Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions **About Businessline/Function** In partnership with Global Markets stakeholders, notably the GM Head of Sales (Institutional / Investors and Corporate), the responsibilities span across 4 Key Pillars: Overview of the Markets ITO Platform Client Excellence Key Pillars: - Product E2E Value Chain: ensuring quality of product delivery, leveraging on OCRM’s client direct feedback as quality gauge; (including entire Client Journey i.e. Onboarding). - Business Development: work in partnership w/ the business in developing potential non transaction product and service offerings (i.e. Market Data subscriptions). - Markets Platform Strategic advisory: act as the key SPOC & sounding board in supporting business ambition by providing guidance on our strategic architecture (functional & technical) impact against client request and demands (i.e. clients inquiry on GM cloud strategy, etc.) - Other Service Offerings: expand Markets ITO Platform offering across the bank to Non-CIB metiers (e.g. WM, Fortis) including defining SLAs, billings and metrics for cross entity services **Commitment To Diversity And Inclusion** At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. **Job Title** CIB ITO – Markets Platform - Client Excellence - Program Manager **Date** Department: CIB ITO Location: **Business Line / Function** CIB ITO **Reports To** (Direct) **Grade** (if applicable) (Functional) **Number Of Direct Reports** Directorship / Registration: NA **Responsibilities** Direct Responsibilities **Duties** The term “Program” refers to a set of functionally and/or technically coherent “projects”. The Program Manager has the following duties: - Responsible for achieving the programme objectives in accordance with the commitments made to the business line, the strategic aims of the entity and the expectations of the sponsor. - Manage the programme’s project portfolio and the associated budget allowance for its execution. - Perform functional and cross-divisional management for a portfolio of projects. - Coordinate projects, manage interdependent factors and challenge implementation solution THE COLLABORATOR WILL BE INVOLVED IN SOME OR ALL OF THE FOLLOWING ACTIVITIES. - Responsible for achieving the programme objectives in accordance with the commitments made to the business line, the strategic aims of the entity and the expectations of the sponsor: - Is responsible for achieving the programme objectives in line with the budget, agreed deadlines and quality of the deliverables Clarifies and challenges the expression of need for the various aspects of the programme - Defines the objectives and deadlines for completion of the projects in the programme - Manages risks that may arise during the execution of the programme - Ensures that the appropriate resources are obtained to meet the requirements for execution of the programme Proposes innovative solutions and/ or services - Identifies the impacts of the programme to anticipate and support the necessary strategic changes within the entity - Organises and guarantees transfer to the