Walk-in || Associate and AM- Customer Service

Job description

Role & responsibilities Resolution of Queries:     • Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreements • Ensure adherence to documented processes, procedures and controls • Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved • Ensure follow up with customers / Agents to ensure complete satisfaction • Publish MIS and Dashboards Data Analysis: • Help in Root cause analysis of Queries / Complaints received • Strictly follow the Escalation Matrix Preferred candidate profile • Graduate with 1-2 years experience in Operations / Customer Care for Associate/ Sr. Associates and minimum 2-3 year’ of experience for Assistant Manager • The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers