WALK IN :Axis Bank Phones Officer ::pls Read the details & whatsapp cv

Job description

**Axis Bank Phones Officer** - Noida **Contact :Ganesa Subramanian** **Whatsapp your cv to Ganesa HR 8056659888 (Do not call)** **Pls note : candidates with "Excellent English communication" only can apply** **Immediate joiners only** **Location: Noida** **No cab facility** **Rotational shifts 24\\*7 (no night shift for female)** **Two week offs (Rotational)** Grade - Officer/ AM **Axis Bank India (On-site)** #Come As You Are "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply" **About Axis Phones::** Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact centre to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness. **About the Role:** The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / up sell set products.., **Key Responsibilities:** - Be the best for our customers by - Displaying complete onus to customers queries / problems - Delivering service with requisite courtesy and accuracy - Adhering to product and process requirements, with nil errors - Escalating customer issues to the right internal stakeholders - Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores - Ensure process efficiency and effectiveness by - Complying to service and sales guidelines - Achieving Call Quality targets - Resolving customer queries at the first instance of contact, with minimum call handling time - Cross-sell / upsell set products like - Loans and mortgages - Priority / elite accounts Qualifications: Optimal qualification for success on the job is: - Graduate or Post graduate from a recognized institution. - 0- 5 years relevant role in voice customer servive. **Role Proficiencies:** For successful execution of the job, the candidate should possess the following: - Proficiency in systems related to Banking transactions and services. - Good communication skills in both English and local language. - Excellent lead generation and conversion skill. - Ability to handle pressure and meet deadlines. - Ability to successfully work as a part of a team. - High sales orientation to meet the sales targets consistently. - Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.