Walk-in || Customer Care Executive

Job description

Lenskart is Hiring!! Job Title: Customer Support Executive Inbound Process Location: Mohan Estate, Delhi Employment Type: Full-Time Shift: Rotational Shift Job Summary: We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for our Inbound Process. The ideal candidate will be responsible for handling incoming customer calls, resolving queries, providing product/service information, and ensuring a positive customer experience. Key Responsibilities: • Handle inbound customer calls professionally and efficiently. • Respond to customer inquiries and provide accurate information. • Resolve customer complaints and concerns in a timely manner. • Maintain detailed records of customer interactions. • Escalate complex issues to the appropriate department when necessary. • Follow company policies, procedures, and quality standards. • Achieve individual and team performance targets. Requirements: • Minimum qualification: Graduate • Excellent verbal communication skills. • Basic computer knowledge and typing skills. • Strong problem-solving and customer service abilities. • Ability to work in a fast-paced environment. • Freshers and experienced candidates are welcome to apply. What We Offer: • Competitive salary package. • Performance-based incentives. • Training and career growth opportunities. • Friendly and supportive work environment. • Employee benefits as per company policy. How to Apply: Interested candidates can send their updated resume to urvashi.balhara@lenskart.com or contact us at 9818763790. Sr. HR Executive Urvashi Balhara 9818763790 Address: 91 Spring Board B1/H3, Mathura Rd, Block B, Mohan Estate, New Delhi, Delhi 110044 interview time- 10:00 A.M. - 3 P.M. Join our team and build a rewarding career in customer service!