Walk-in || Customer Care Executive

Job description

Lenskart is Hiring!! **Job Title: Customer Support Executive Inbound Process** **Location:** Mohan Estate, Delhi **Employment Type:** Full-Time **Shift:** Rotational Shift **Job Summary:** We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for our Inbound Process. The ideal candidate will be responsible for handling incoming customer calls, resolving queries, providing product/service information, and ensuring a positive customer experience. **Key Responsibilities:** - Handle inbound customer calls professionally and efficiently. - Respond to customer inquiries and provide accurate information. - Resolve customer complaints and concerns in a timely manner. - Maintain detailed records of customer interactions. - Escalate complex issues to the appropriate department when necessary. - Follow company policies, procedures, and quality standards. - Achieve individual and team performance targets. **Requirements:** - Minimum qualification: Graduate - Excellent verbal communication skills. - Basic computer knowledge and typing skills. - Strong problem-solving and customer service abilities. - Ability to work in a fast-paced environment. - Freshers and experienced candidates are welcome to apply. **What We Offer:** - Competitive salary package. - Performance-based incentives. - Training and career growth opportunities. - Friendly and supportive work environment. - Employee benefits as per company policy. **How to Apply:** Interested candidates can send their updated resume to **urvashi.balhara@lenskart.com** or contact us at **9818763790**. Sr. HR Executive Urvashi Balhara 9818763790 **Address: 91 Spring Board B1/H3, Mathura Rd, Block B, Mohan Estate, New Delhi, Delhi 110044** **interview time- 10:00 A.M. - 3 P.M.** Join our team and build a rewarding career in customer service!