Walk-in || Exclusive Drive For CSE @ Omega Healthcare, Chennai

Job description

**Greetings** **From Omega Healthcare !!!** **We are hiring for Customer support executive Voice for Night shift!** **Excellent communication is mandatory** **Walk in Address** - **Omega Healthcare** **Ground Floor Tower 1, RMZ Millennia Business Park Dr,** **MGR Main Rd, Kandanchavadi, Chennai,** **Tamil Nadu 600096, India** **Landmark: Thanthi TV building** **Sowmya 9382607507** **Notice Period - Immediate Joiners Only** **1years of Experience into voice process Mandatory** **Roles and Responsibilities** - Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). - Identify potential process improvements, trends, issues and escalate to Supervisor through calling. - Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. - Be part of all the training session to gain knowledge towards RCM. - Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions - Identify the accounts which does not require calling and can be fixed by Analyst to resolve - Logical thinking to identify the trends, resolve accounts for an error free account - Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Roles and Responsibilities - Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). - Identify potential process improvements, trends, issues and escalate to Supervisor through calling. - Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. - Be part of all the training session to gain knowledge towards RCM. - Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions - Identify the accounts which does not require calling and can be fixed by Analyst to resolve - Logical thinking to identify the trends, resolve accounts for an error free account - Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary **Desired Candidate Profile** - **Minimum 1 Yr Voice process Experience** - **Graduates or Under Graduates** - Good communication skills **Perks and Benefits** - Quarterly Incentives - 5 days a week - All US holidays along with Indian Holidays - Very lucrative employee referral policy Desired Candidate Profile. Regards, **Sowmya 9382607507**