Walk-in || Firstsource is hiring Email Process

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. Key Responsibilities: • Respond to customer emails professionally and promptly. • Resolve customer inquiries, complaints, and requests through email. • Provide accurate information about products, services, and policies. • Maintain detailed records of customer interactions. • Meet quality, productivity, and turnaround time targets. • Escalate complex issues to the appropriate team when required. Required Skills: • Excellent written English and grammar. • Strong communication and problem-solving skills. • Attention to detail and accuracy. • Basic computer knowledge and typing skills. • Ability to manage multiple emails efficiently. • Customer-focused attitude and ability to work in rotational shifts. Qualifications: • High school diploma or bachelor's degree (requirements vary by employer). • Freshers and experienced candidates are often eligible. • Previous experience in customer support, email support, or BPO is an advantage but not mandatory. • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible. • Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.