Walk-in || Firstsource is hiring Email Process

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. **Key Responsibilities:** - Respond to customer emails professionally and promptly. - Resolve customer inquiries, complaints, and requests through email. - Provide accurate information about products, services, and policies. - Maintain detailed records of customer interactions. - Meet quality, productivity, and turnaround time targets. - Escalate complex issues to the appropriate team when required. **Required Skills:** - Excellent written English and grammar. - Strong communication and problem-solving skills. - Attention to detail and accuracy. - Basic computer knowledge and typing skills. - Ability to manage multiple emails efficiently. - Customer-focused attitude and ability to work in rotational shifts. **Qualifications:** - High school diploma or bachelor's degree (requirements vary by employer). - Freshers and experienced candidates are often eligible. - Previous experience in customer support, email support, or BPO is an advantage but not mandatory. - **B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.** - **Anyone who attended interview before 30 days are not eligible to attend walk-in.** **Disclaimer:** Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.