Walk-in || Hiring For Quality Analyst - Freshers

Job description

**Role & responsibilities** - Conduct quality audits on transactions for energy-related processes (billing, metering, complaints, etc.), mainly voice - Ensure all audits are completed within defined timelines and sampling requirements. - Assess transactions against quality parameters such as accuracy, communication, process adherence, and compliance. - Identify opportunities, provide detailed coaching points, and document constructive feedback - Highlight coaching opportunities and support clients with quality input. - Maintain accurate and up-to-date QA records in designated tools or trackers. - Participate in calibration sessions to maintain alignment on audit standards. - Report daily and weekly QA performance and highlight recurring error trends. - Ensure high accuracy and low variance (5%) in audit results compared to client validations. - Uphold confidentiality and compliance with client and organizational guidelines. **Preferred candidate profile** - Freshers with strong written and verbal communication skills - **Freshers with BE/BTECH/BSC/POSTGRADUATES Can't apply** - Strong understanding of energy operations (billing, metering, tariff, complaints, collections). - Knowledge of Excel - Good typing speed - Awareness of AI tools (Desired) - Ability to follow audit guidelines and deliver consistent results. - Strong sense of accountability and ownership for assigned audits. - Flexible to work in rotational shifts and offs **Disclaimer:** Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.