Walk-in || Opening For Customer Support Voice - Chennai

Job description

Roles and Responsibilities • Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns. • Handle inbound/outbound calls with a focus on resolving issues promptly and efficiently. • Utilize excellent communication skills to build strong relationships with customers and ensure their satisfaction. • Collaborate with internal teams to resolve complex issues that require escalation. • Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile • 1-4 years of experience in BPO/Call Centre environment handling International Voice process (preferably). • Strong English language proficiency for effective communication with international clients. • Ability to work flexible shifts including rotational shifts (24x7) as per business requirements. • Excellent problem-solving skills to handle multiple tasks simultaneously during peak hours.