Walk-in || Service Centre Phlebotomist

Job description

Role & responsibilities 1. Patient Care & Registration • Welcome patients professionally and verify their identity before sample collection. • Guide patients regarding test requirements, fasting instructions, and sample collection procedures. • Ensure patient comfort, privacy, and confidentiality throughout the visit. • Address patient queries courteously and escalate concerns when required. 2. Blood & Sample Collection • Perform venipuncture, capillary puncture, and collection of other biological specimens as per SOPs. • Collect samples from adults, children, elderly patients, and difficult veins using appropriate techniques. • Ensure correct patient identification and sample labeling before dispatch. • Minimize patient discomfort while maintaining high standards of safety and quality. 3. Sample Handling & Processing • Verify test requisition forms and match them with collected samples. • Process, centrifuge (where applicable), store, and package samples according to laboratory protocols. 4. Quality & Safety Compliance • Follow NABL and company quality standards. • Adhere to infection prevention, biomedical waste management. • Report sample rejection, incidents, or non-conformities to the supervisor. 5. Customer Service • Deliver excellent patient service and maintain professional behavior. • Handle patient feedback and complaints promptly and courteously. • Promote a positive patient experience aligned with Metropolis Healthcare's service standards. Preferred candidate profile • DMLT / BMLT / B.Sc. (Medical Laboratory Technology) or equivalent. • Certified phlebotomy training preferred. • Experience in a diagnostic laboratory or healthcare service centre is an added advantage.