Walk-in || Service Centre Phlebotomist

Job description

**Role & responsibilities** **1. Patient Care & Registration** - Welcome patients professionally and verify their identity before sample collection. - Guide patients regarding test requirements, fasting instructions, and sample collection procedures. - Ensure patient comfort, privacy, and confidentiality throughout the visit. - Address patient queries courteously and escalate concerns when required. **2. Blood & Sample Collection** - Perform venipuncture, capillary puncture, and collection of other biological specimens as per SOPs. - Collect samples from adults, children, elderly patients, and difficult veins using appropriate techniques. - Ensure correct patient identification and sample labeling before dispatch. - Minimize patient discomfort while maintaining high standards of safety and quality. **3. Sample Handling & Processing** - Verify test requisition forms and match them with collected samples. - Process, centrifuge (where applicable), store, and package samples according to laboratory protocols. **4. Quality & Safety Compliance** - Follow NABL and company quality standards. - Adhere to infection prevention, biomedical waste management. - Report sample rejection, incidents, or non-conformities to the supervisor. **5. Customer Service** - Deliver excellent patient service and maintain professional behavior. - Handle patient feedback and complaints promptly and courteously. - Promote a positive patient experience aligned with Metropolis Healthcare's service standards. **Preferred candidate profile** - DMLT / BMLT / B.Sc. (Medical Laboratory Technology) or equivalent. - Certified phlebotomy training preferred. - Experience in a diagnostic laboratory or healthcare service centre is an added advantage.