Walk-in || Zscaler

Job description

Job Description Skill : Zscaler Experience: 4-16 years Location: Bangalore, Kolkata Skills Required: Zscaler, ZIA, ZPA, ZDX Required Skills: • Maintain Content Filtering / Proxy configurations • Implement, Test and Validate Content Filtering configuration changes. • Perform testing of necessary web filtering policies. • Provide web filtering reports when requested through Service Management • Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies. • Processes request(s) tickets that are assigned to the content filtering support groups in Service Management. • Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs). • Work on action tasks for Problem Management process. • Implement configuration and system changes following Service Management change management process. • Provide and maintain documentation for Web content filtering services. • Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA • ZPA Daily review of Client ZPA dashboard • Review Dashboard for errors and issues • Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) • Provide checks in dashboard to monitor for discovered servers • Ensure log are forwarded to Client SIEM • Monitor for unexpected blocks and errors • Monitor for connector usage (500mps/connector) • Review access related tickets from end users • Assist in implementing micro-segmentation of policy • Ensure that Connectors update every week, primary then secondary by working closely with Zscaler • Confirm connectors are receiving update as scheduled (ZPA connector dashboard) by following up with Zscaler • Consider restarting any connectors stuck in update process or not updating • Monitor for individual connectors not updating • Check release notes of new Zapp versions for impact on ZIA • Review logs with internal security team • Deploy Posture Profiles to limit who can access ZPA • Checking Zapp version and policy assignments • Checking ruleset for traffic blocks • Daily review of Client Zapp dashboard for new versions • Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) with Zscaler • Assign users to be added to different group policies including the pilot user test group for Zapp • Consider updating to the latest Zapp version at least bi-annually by working closely with Zscalar to do the upgrade.