Walkin Drive || AR, OTC, Cash Apps, Billing, Collections || 28th Aug

Job description

Walk-In Drive - AR, OTC, Cash Applications, Collections, Billing Job Description: • Must have good knowledge in working on MS office applications. • Role of Cash app/Billing/Collections for global customers • Reporting actual Billing/Cash Applications Collections against monthly targets • Quality review of Cash Application/Billing process • Follow up through mails and calls • Escalation of issues to Stake holders. • Should be able to solve & help customers and business teams in case of queries related to their invoices • Research and analyse the disputes/deductions in ERP • Follow-up with various departments to get supporting documents/info for dispute/deductions resolution • Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner • Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc., • Deliver quality customer service by researching and responding to all internal/external stakeholders inquiries quickly, effectively and professionally. • Excellent written & verbal communication, • Should have a good attitude to learn and be committed • Exposure in SAP/S4HANA will be added plus point Essential Requirement: • Commerce and accounting background • Ability to analyze the past due receivables • 2-3 Years of experience mainly in BPO. • Good Oral and Written communication skills • Experience in follow up through mails and calls • Worked on Billing/Cash App/Collections • AR process knowledge (Preferably End to End) • Experience in Excel as well as PowerPoint presentation. • Should be willing to work in shifts Good to have: • SAP/S4HANA experience • Operations review with client and management