Zscaler Analyst

Job description

Role & responsibilities • Maintain Content Filtering / Proxy configurations • Implement, Test and Validate Content Filtering configuration changes. • Perform testing of necessary web filtering policies. • d • Provide web filtering reports when requested through Service Management • Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies. • Processes request(s) tickets that are assigned to the content filtering support groups in Service Management. • Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs). • Work on action tasks for Problem Management process. • Implement configuration and system changes following Service Management change management process. • Provide and maintain documentation for Web content filtering services. • Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA • ZPA Daily review of Client ZPA dashboard • Review Dashboard for errors and issues • Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) • Provide checks in dashboard to monitor for discovered servers • Ensure log are forwarded to Client SIEM • Monitor for unexpected blocks and errors • Monitor for connector usage (500mps/connector) • Review access related tickets from end users • Assist in implementing micro-segmentation of policy • Ensure that Connectors update every week, primary then secondary by working closely with Zscaler