Accounts Receivable Specialist

Job description

Role: Process Associate / Senior Process Associate - Accounts Receivable (OTC - Collections) Skill: Accounts Receivable (OTC Collections) Experience: 1 to 5 years Job Location: Kolkata Education: • B.Com / BBA • Graduate with accounting or finance background preferred Must Have: • Proven experience as a Collection Specialist or similar role • Experience in Accounts Receivable (AR) and Collections processes • Knowledge of billing procedures and collection techniques • Good accounting knowledge • Experience handling customer billing and payment issues • Strong communication skills (written and verbal) • Good email etiquette and customer interaction skills • Working knowledge of MS Office applications • Strong MS Excel skills • Ageing analysis of debt experience • Ability to negotiate and resolve payment disputes • Problem-solving and analytical skills • Comfortable working with targets and deadlines • Ability to work independently and as part of a team • Prior experience in Accounts or BPS Finance & Accounting domain Good-to-Have: • Experience with CRM tools • Familiarity with Australian debt collection laws and regulations • Knowledge of collection techniques such as skip tracing • Experience in payment processing and refunds • Exposure to ERP or finance management systems • Strong stakeholder management skills Process Specific Responsibilities: The Collections Specialist is responsible for managing outstanding accounts receivable balances, ensuring timely collections, resolving billing disputes, reducing delinquency, and maintaining healthy customer relationships while achieving collection targets. Key Responsibilities: • Monitor customer accounts to identify overdue payments • Contact customers and debtors for payment collection and resolution • Arrange payment plans and debt payoff schedules • Maintain accurate collection records and activity logs • Perform outbound collection calls professionally while maintaining customer relationships • Resolve customer billing and credit-related issues • Investigate historical account and payment data • Follow up on overdue invoices and outstanding balances • Process customer payments and refunds as required • Reduce accounts receivable delinquency and improve cash flow • Meet collection targets and productivity expectations • Collaborate with internal teams for issue resolution and account reconciliation Required Skills & Qualifications: Education: • B.Com / BBA • Finance or Accounting background preferred Technical Skills: • Accounts Receivable (AR) and OTC Collections knowledge • Working knowledge of MS Office • Advanced MS Excel skills • Ageing analysis and reporting • Knowledge of billing and collection processes • Familiarity with CRM tools and databases Soft Skills: • Excellent verbal and written communication skills • Strong negotiation skills • Analytical thinking and problem-solving ability • Customer service orientation • Ability to manage stress and workload effectively • Attention to detail and accuracy • Strong interpersonal and relationship management skills • Team-player mindset with collaborative approach Preferred Qualifications: • 1-5 years of experience in Accounts Receivable / Collections operations • Experience working in Finance & Accounting (F&A) processes • Experience managing customer billing disputes and collection activities • Exposure to Australian customers and collection processes • Familiarity with collection compliance requirements Key Performance Indicators (KPIs): • Collection Target Achievement • Accounts Receivable Reduction • Aging Bucket Performance • Customer Response and Resolution Timeliness • Billing Issue Resolution Rate • Productivity Metrics • Quality and Compliance Adherence • Customer Satisfaction • Accuracy of Collection Documentation Additional Hiring Information: Must Have Skills (2-3 Keywords): • Collections Specialist • Accounts Receivable (AR) • OTC Collections Good to Have Skills: • CRM Tools • Australian Collections Process Office Premise Location for WFO: • Kolkata Specific Certification/Degree Required: • B.Com or BBA preferred