Area Debt Manager-Flows-Cross Sell

Job description

Job Requirements About the Role The Area Collection Manager – Flows – Cross Sell is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. The role includes administering corporate policies and procedures to minimize front-end delinquencies. The manager works closely with the legal team to receive sound legal advice on handling delinquencies and holds end-to-end responsibility for collections in the allocated area. This is a critical role with a direct impact on the financial institution's budget planning. Key Responsibilities Primary Responsibilities • Handle collections for specific products within the assigned area. • Ensure collection efficiency and manage the cost of collections. • Track and control delinquency bucket-wise and DPD-wise, focusing on non-starters. • Review account allocations and set collection targets by bucket for agencies and in-house teams. • Follow up regularly with default customers through a dedicated team. • Ensure collection agencies and executives adhere to legal guidelines. • Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily. • Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise. • Conduct background and reference checks for appointed agencies and DCTs and evaluate them continuously. • Collaborate with the legal team to initiate legal action on specified cases. • Build relationships with key clients to ensure timely collections. • Determine suitable tactics and strategies for timely collections. Secondary Responsibilities • Attract and retain best-in-class talent for key roles within the reporting structure. What We Are Looking For Education • Graduate – Any Experience • Minimum of 4 years of experience in collections. Skills and Attributes • Strong leadership and team management skills. • Excellent understanding of collection processes and legal compliance. • Ability to analyze delinquency data and implement effective recovery strategies. • Proficiency in managing third-party agencies and internal teams. • Effective communication and relationship-building skills. • Strategic thinking and problem-solving abilities.