Area Manager - Debt Management Services - COE/Senior Area Manager

Job description

Job Purpose Objective is to create a virtuous cycle of improvement in our product process to increase ease for our DMS Field team to run their daily activities.- Ensuring timely delivery of Legal system related project respective deliverables • Ensuring timely communication to stakeholders on project deliverables • Working experience of Mobile App will be an added advantage • Responsible for management of operational issues arises in DMS Legal system and to provide support to field team • Understanding of how collection works and interference of legal system work flow will be an added advantage. • Preparation of management MIS on various IT projects and deliveries • Understand change requirements to raise user stories and BRD with ITCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and Responsibilities • To manage daily BAUs and assigned project status and progress. • Skill set for BRD and User Stories write-up • To create Test Cases Scenario to perform Biz UAT • Domain experience in Debt Management services will be an added advantage • Defined KPI daily monitoring Required Qualifications and Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.