Area Operations Manager

Job description

**Dear Candidate,** **We are looking for Area Operations Managers for Surendranagar, Gurgaon and Noida location.** **Desired Candidate Profile:** Educational Qualification/Work Experience - Graduate / Post Graduate (MBA/PGDM preferred). - 6-12 years of experience in Banking/NBFC Home Loan Operations. - Minimum 3-5 years in a team handling - Strong exposure to Home Loan processing, sanctions, disbursement, documentation, and post-disbursement activities. - Experience in managing multiple branches/locations preferred. Key Skills & Competencies - Strong knowledge of Home Loan operational processes and regulatory requirements. - Expertise in credit documentation, property legal and technical processes, and disbursement controls. - Sound understanding of RBI guidelines, KYC, AML, audit, and compliance requirements. - Ability to drive process standardization and operational excellence. - Strong analytical and problem-solving skills. - Excellent stakeholder management and customer service orientation. - Proficiency in MS Excel, MIS reporting, and digital loan management systems. - Strong leadership, coaching, and people management skills. Key Responsibilities - Manage end-to-end home loan operations across the assigned area. - Ensure timely login, processing, sanction documentation, and disbursement of loan cases. - Monitor TAT (Turnaround Time) and service quality metrics. - Ensure compliance with internal policies, regulatory guidelines, and audit requirements. - Drive productivity and process improvement initiatives. - Manage branch operations teams and provide training and guidance. - Coordinate with Sales, Credit, Legal, Technical, Risk, and Central Operations teams. - Review operational MIS, identify gaps, and implement corrective actions. - Handle escalations and ensure superior customer experience. - Ensure portfolio quality through strong operational controls. Preferred Attributes - Result-oriented with a strong focus on process efficiency. - Ability to manage high volumes while maintaining accuracy. - Strong communication and interpersonal skills. - Experience in handling operations for multiple branches within a region. - Ability to work effectively in a fast-paced and target-driven environment. Interested candidates can share their CV at shilpa.sharma@aavas.in Thanks and Regards, Shilpa HR Team