Assistant Executive - Coordination

Job description

Job Description • Good communication skill. • Handling user escalation. • Monitoring of tickets and taking the actions necessary to meet SLA. • Respond timely to support analysts when requested. • Validate completion of a ticket. • Invoke functional escalation process to engage a support team when required. • Apply first call resolution using knowledge base. • Handling multi states operations or Pan India operations • Preparing Daily and weekly tracker and share with central team as well as Client. • Minimum graduate is required.