Assistant Executive - Coordination

Job description

Job Description - Good communication skill. - Handling user escalation. - Monitoring of tickets and taking the actions necessary to meet SLA. - Respond timely to support analysts when requested. - Validate completion of a ticket. - Invoke functional escalation process to engage a support team when required. - Apply first call resolution using knowledge base. - Handling multi states operations or Pan India operations - Preparing Daily and weekly tracker and share with central team as well as Client. - Minimum graduate is required.