Administration Assistant Complaints

Job description

Role: Administration Assistant Complaints Experience Required: 2-8 Years Preferred Domain Experience: Insurance Shift: Rotational Shifts (including Night Shifts) Qualification: Graduate and Above Joining Preference: Immediate Joiners preferred Who Should Apply? Candidates with experience in the Insurance domain, particularly in Complaints Handling and Complaint Resolution. Professionals with exposure to Quality Assurance, Audit, Compliance, or Regulatory Testing processes. Experience in customer complaint investigations, root cause analysis, and process improvement initiatives. Strong attention to detail with experience in maintaining records, tracking complaints, and ensuring process adherence. Candidates with excellent customer communication, problem-solving, and stakeholder management skills. Key Responsibilities Handle and resolve customer complaints while ensuring fair customer outcomes. Conduct complaint investigations, root cause analysis, and quality reviews. Ensure compliance with regulatory requirements, policies, and service standards. Eligibility: Bachelor's degree (2 Years to 8 Years) can apply. Minimum 15yrs of regular education (10th + 12th + 3 years Graduation) Graduates through Open Universities/Correspondence graduates need not apply Not more than 2 years of gap in Graduation or Employment. Mode of Salary credit should be through bank from all the previous employers (No cash in hand) Relieving letters from all the previous companies are mandatory "TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately"