Assistant Front Office Manager

Job description

Company Description Radisson Hotel Group is an international hospitality company with over 1,600 hotels in operation and under development across more than 100 countries in Europe, the Middle East, Africa, and Asia Pacific. The Group is in a strong growth phase, expanding its diverse portfolio of brands, including Radisson Blu, Radisson, Radisson RED, Park Inn by Radisson, and others under the Radisson Hotels umbrella. Guided by the brand promise “Every Moment Matters” and the “Yes I Can!” service ethos, the Group focuses on delivering memorable guest experiences. Radisson Rewards, the company’s loyalty program, offers streamlined, day-one benefits across a wide range of properties, while Radisson Meetings provides tailored, 100% carbon-neutral solutions for events and hybrid meetings. Radisson Hotel Group is committed to caring for people, communities, and the planet, aiming to reach Net Zero by 2050 and supporting sustainable travel through initiatives like Hotel Sustainability Basics verification. Role Description The Assistant Front Office Manager is a full-time, on-site role based at a Radisson Hotel Group property in Dhanbad. This role supports the Front Office Manager in overseeing daily front desk operations, including check-in and check-out processes, guest inquiries, reservations, and room allocations. The individual ensures that brand standards and the “Every Moment Matters” service philosophy are consistently delivered, resolving guest issues promptly and courteously. The role involves supervising and coaching front office team members, managing staffing schedules, and coordinating with housekeeping, maintenance, and other departments to ensure smooth hotel operations. The Assistant Front Office Manager also assists with reporting, cash and billing procedures, compliance with safety and security policies, and the implementation of guest service and upselling initiatives. Qualifications • Strong front office and hospitality operations skills, including guest reception, reservations handling, and cash/billing procedures. • Leadership and people management abilities, such as team supervision, coaching, performance feedback, and shift scheduling. • Customer service and communication skills, including conflict resolution, problem-solving, and professional verbal and written communication. • Organizational and administrative skills, including attention to detail, time management, and basic reporting and documentation. • Ability to work on-site in Dhanbad with flexible availability, including weekends, evenings, and holidays as needed. • Prior experience in hotel front office or guest services; supervisory experience in hospitality is an advantage. • Familiarity with hotel property management systems (PMS) and standard office software is preferred. • Diploma or degree in Hospitality Management, Hotel Administration, or a related field is beneficial. • Commitment to Radisson Hotel Group’s “Every Moment