Assistant Manager Client Solutions & Operations (Campaign Management)

Job description

Job Summary We are seeking a data-driven, detail-oriented, and client-centric Assistant Manager of Client Solutions Operations to oversee the end-to-end lifecycle of our marketing and advertising campaigns. In this role, you will bridge the gap between client expectations and operational excellence. You will lead a small team of specialists to execute, optimize, and report on multi-channel campaigns, ensuring projects are delivered on time, within budget, and aligned with client KPIs. Key Responsibilities 1. Campaign Operations Execution • End-to-End Management: Oversee the onboarding, setup, execution, and delivery of client campaigns across various digital channels (e.g., Programmatic, Social, Search, Email, or Display). • Quality Assurance: Implement strict QA processes to ensure creative assets, tracking links (UTMs), targeting parameters, and budgets are error-free before launch. • Resource Allocation: Manage workflow distribution within the operations team to meet strict client deadlines and SLAs. 2. Client Solutions Strategy • Consultative Partnering: Act as the primary operational point of contact for key clients, translating their business goals into actionable campaign strategies. • Performance Optimization: Proactively monitor campaign pacing and performance data; suggest and implement real-time optimizations to maximize client ROI. • Insightful Reporting: Lead the creation of post-campaign analysis (PCA) reports, delivering meaningful insights and strategic recommendations rather than just raw data. 3. Team Leadership Process Improvement • Mentorship: Supervise, mentor, and upskill a team of campaign executives/specialists, fostering a culture of continuous learning. • Workflow Automation: Identify bottlenecks in the current campaign lifecycle and implement process improvements or automation tools to increase operational efficiency. • Cross-Functional Collaboration: Work closely with Sales, Creative, and Product teams to resolve technical glitches and smoothly onboard new client solutions. Required Skills Qualifications: Experience: 5+ years of experience in digital ad operations, campaign management, or client solutions, with at least 1 2 years in a senior or supervisory role. Technical Proficiency: 1. Hands-on experience with Ad Servers and DSPs/SSPs (e.g., Google Ad Manager, DV360, Meta Business Manager, The Trade Desk). 2. Proficiency in Excel/Google Sheets for data analysis (VLOOKUPs, Pivot Tables are a must). Soft Skills: 1. Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical clients. 2. Strong problem-solving skills and the ability to thrive under pressure in a fast-paced environment. 3. Impeccable project management and organizational skills.