Assistant Manager Client Solutions & Operations (Campaign Management)

Job description

**Job Summary** We are seeking a data-driven, detail-oriented, and client-centric **Assistant Manager of Client Solutions Operations** to oversee the end-to-end lifecycle of our marketing and advertising campaigns. In this role, you will bridge the gap between client expectations and operational excellence. You will lead a small team of specialists to execute, optimize, and report on multi-channel campaigns, ensuring projects are delivered on time, within budget, and aligned with client KPIs. **Key Responsibilities** **1. Campaign Operations Execution** - **End-to-End Management:** Oversee the onboarding, setup, execution, and delivery of client campaigns across various digital channels (e.g., Programmatic, Social, Search, Email, or Display). - **Quality Assurance:** Implement strict QA processes to ensure creative assets, tracking links (UTMs), targeting parameters, and budgets are error-free before launch. - **Resource Allocation:** Manage workflow distribution within the operations team to meet strict client deadlines and SLAs. **2. Client Solutions Strategy** - **Consultative Partnering:** Act as the primary operational point of contact for key clients, translating their business goals into actionable campaign strategies. - **Performance Optimization:** Proactively monitor campaign pacing and performance data; suggest and implement real-time optimizations to maximize client ROI. - **Insightful Reporting:** Lead the creation of post-campaign analysis (PCA) reports, delivering meaningful insights and strategic recommendations rather than just raw data. **3. Team Leadership Process Improvement** - **Mentorship:** Supervise, mentor, and upskill a team of campaign executives/specialists, fostering a culture of continuous learning. - **Workflow Automation:** Identify bottlenecks in the current campaign lifecycle and implement process improvements or automation tools to increase operational efficiency. - **Cross-Functional Collaboration:** Work closely with Sales, Creative, and Product teams to resolve technical glitches and smoothly onboard new client solutions. **Required Skills Qualifications:** **Experience:** 5+ years of experience in digital ad operations, campaign management, or client solutions, with at least 1 2 years in a senior or supervisory role. **Technical Proficiency:** 1. Hands-on experience with Ad Servers and DSPs/SSPs (e.g., Google Ad Manager, DV360, Meta Business Manager, The Trade Desk). 2. Proficiency in Excel/Google Sheets for data analysis (VLOOKUPs, Pivot Tables are a must). **Soft Skills:** 1. Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical clients. 2. Strong problem-solving skills and the ability to thrive under pressure in a fast-paced environment. 3. Impeccable project management and organizational skills.