Assistant Manager – Soft Services

Job description

Tailored residential property management, with Brightstone. Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.   Soft Services Manager – Residential Building 1. Position Details ParticularDetailsPositionSoft Services ManagerDepartmentProperty Management / Facility ManagementReporting ToProperty Manager / Estate ManagerLocationResidential BuildingNature of JobFull-time / Site-basedTeam ManagedHousekeeping, Cleaning, Waste Management, Pest Control, Landscaping, Support Services, etc.Experience5–8 years in Facility Management / Residential Property Management preferred 2. Job Purpose The Soft Services Manager is responsible for planning, supervising and ensuring the effective delivery of all soft services within the residential property. The position is responsible for maintaining high standards of cleanliness, hygiene, housekeeping, waste management, pest control, landscaping and overall presentation of common areas, while ensuring compliance with the property's SOPs, safety requirements and service standards. The Soft Services Manager shall ensure that the residential premises provide a clean, hygienic, safe, aesthetically pleasing and comfortable environment for residents, visitors and staff. 3. Key Responsibilities A. Housekeeping & Cleaning Management • Plan and supervise daily housekeeping operations throughout the building. • Ensure proper cleaning of: Entrance lobby Reception area Corridors Lift lobbies Staircases Common toilets Clubhouse Swimming pool surroundings Parking areas Service areas Terrace and other common areas. • Ensure cleaning schedules are prepared and implemented. • Conduct regular inspections of all common areas. • Ensure adequate availability and proper use of cleaning chemicals, tools, machinery and consumables. • Ensure housekeeping staff are properly groomed and equipped with appropriate PPE. • Monitor mechanised cleaning activities such as scrubber-dryer, vacuum cleaning, pressure washing, etc. • Ensure periodic deep cleaning of identified areas. • Maintain high standards of hygiene and presentation appropriate to a premium residential property. 4. Housekeeping Staff Management • Prepare and monitor manpower deployment plans. • Ensure adequate manpower is available for each shift. • Prepare duty rosters and ensure proper shift deployment. • Monitor attendance, absenteeism and replacement arrangements. • Ensure proper grooming and uniform standards. • Conduct daily toolbox meetings/briefings wherever required. • Train staff on: Cleaning procedures Chemical handling Machine operation PPE Waste segregation Emergency response Resident interaction Workplace safety. • Monitor employee performance and provide feedback. • Coordinate with the manpower vendor for shortage, replacement and disciplinary issues. 5. Waste Management The Soft Services Manager shall ensure proper implementation of the property's waste-management system. Responsibilities include: • Ensure segregation of waste at source. • Monitor collection of wet, dry and reject waste. • Ensure proper operation of the Organic Waste Converter/Composting system, where applicable. • Monitor transportation of waste from collection points to designated disposal areas. • Ensure waste rooms are clean and hygienic. • Maintain records of waste generation and disposal. • Coordinate with authorised waste disposal agencies. • Ensure compliance with applicable municipal and environmental requirements. • Educate housekeeping staff and residents regarding waste segregation. • Identify opportunities to reduce waste generation and improve recycling. 6. Pest Control Management • Monitor the pest-control AMC. • Ensure scheduled pest-control treatments are carried out. • Maintain the pest-control schedule and treatment records. • Monitor pest activity in: Garbage rooms Basement STP/WTP areas Common areas Clubhouse Food-service areas Landscaping areas. • Immediately escalate major infestation issues to the Property Manager. • Ensure chemicals are stored and used safely. • Verify that the pest-control agency follows appropriate safety practices. • Track complaints related to termites, cockroaches, rodents, mosquitoes and other pests. 7. Landscaping & Horticulture Where landscaping is part of the property's soft-services scope: • Supervise landscaping and gardening activities. • Ensure plants and lawns are properly maintained. • Monitor pruning, trimming and fertilisation. • Ensure appropriate watering schedules. • Monitor plant health and identify disease/pest infestation. • Maintain indoor plants and decorative landscaping. • Coordinate with horticulture vendors. • Ensure proper disposal of garden waste. • Recommend improvements to the property's landscape presentation. 8. Resident Complaint Management The Soft Services Manager shall ensure prompt resolution of resident complaints related to soft services. Typical complaints include: • Cleaning issues • Housekeeping service • Garbage disposal • Pest infestation • Odour • Toilet hygiene • Land