Assistant Manager- Compliance

Job description

Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives. We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a "Great Place to Work" and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, "People - Our Core," emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion. Fuel your future with us, find your wings, and S.O.A.R. Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth. **A.** **Position Overview** **Position Title** **Assistant Manager** **Department** Compliance – Fraud Monitoring Unit **Level/ Band** 301 **Role Summary**: Responsible for leading investigations into sales misconduct, fraud, customer complaints, sourcing malpractices, and whistleblower cases across the insurance lifecycle. The role involves conducting detailed fact-finding, analysing policy and transaction data, identifying fraud patterns, and assessing control weaknesses to mitigate organizational risks. The incumbent will collaborate with cross-functional stakeholders, including Sales, Claims, HR, Legal, Risk, and Operations, to drive timely case resolution and corrective actions. The position requires preparation of comprehensive investigation reports, management information dashboards, and actionable recommendations to strengthen controls and governance. Additionally, the role supports audits, regulatory reviews, and projects focused on fraud prevention, conduct risk management, and fostering an ethical business culture across the organization. **B.** **Organizational Relationships** **Reports To** Associate Vice President – Fraud Monitoring Unit **Supervises** Investigations, Data Analytics, Central Co-ordination & Reporting **Job Dimensions** **Geographic Area Covered** PAN India **Stakeholders Internal** Operations (All teams), Front Line sales employees, Agents, Audit, Regulatory Compliance, Risk Management Office, Finance and Accounts **Stakeholders External** Customers, Vendors, Field Investigators, AIA Group **C.** **Key Result Areas** **Investigations & Case Management** - Conduct investigations related to **sales misconduct, customer complaints, early claims, and other sourcing malpractice** including fraud, misselling, document forgery, and nondisclosure, Whistleblower complaints including internal frauds. - Handle **employee and agentrelated investigations** across preissuance, postissuance, and claims stages. - Conduct **interviews with employees, agents, and relevant stakeholders**, ensuring professional, unbiased, and defensible factfinding. - Analyze **policylevel data**, submission patterns, persistency trends, cancellation ratios, and claim linkages to establish employee / agent accountability or collusion - Support investigations involving **suspected nexus fraud** between employees, agents, vendors, or external parties. **Data Analysis & Control Assessment** - Conduct **indepth data analysis** using Excel, dashboards, or analytics tools to identify trends, outliers, and red flags. - Identify **process weaknesses and control gaps** leading to misconduct or fraud. - Work with stakeholders in developing a **rootcause analysis** and recommend/agree on suitable corrective and preventive measures. **Stakeholder Coordination** - Coordinate with **Claims, Underwriting, Sales, HR, Legal, Risk, and Operations** teams for investigation inputs and case closure. - Follow up on **endtoend closure** of cases, including disciplinary actions, process fixes, or policy changes. - Support internal and external **audits, regulatory reviews, and management reporting** related to fraud and market conduct cases. **Documentation & Reporting** - Prepare **clear, structured investigation reports** with evidence, observations, conclusions, and recommendations. - Maintain accurate case records aligned to internal governance standards and regulatory expectations. - Track case metrics, aging, and outcomes for periodic MIS and dashboards. **Project Management** - Assist in special projects related to **process reviews, regulatory preparedness, control testing, or thematic conduct risk assessments**. - Translate investigation outcomes and analytics into **actionable insights**, recommending **corrective and preventive measures** including process changes, control enhancements, and targeted interventions. **Building Ethical Culture** - Partner with **Zonal and Regional Sales Leadership** to reinforce ethical selling practices, fair customer outcomes, and adherence to company policies and regulatory expectations. - Drive a culture of **ethical conduct and joint accountability**, enabling business leaders to own conduct risks alongside Compliance and Market Conduct teams. **D.** **Skills Required** **Technical** Excellent Knowledge of MS- Excel, Word, Power-Point, Drafting Skills **Behavioral** **Essential** **Desire