Assistant Manager - Customer Success

Job description

**04** **What You'll Own** ▸ Build and own deep, trusted relationships with key client accounts ▸ Drive product adoption and ensure customers realise measurable value from LeadSquared ▸ Be the primary point of contact — the face of LeadSquared for your accounts ▸ Conduct regular business reviews and success planning sessions with senior stakeholders ▸ Act as the voice of the customer internally — collaborate with product, sales, and delivery teams ▸ Proactively identify risks and implement strategies to maintain high retention ▸ Track and improve CSAT, NPS, adoption, and engagement metrics across your portfolio **05** **Must Have** ▸ Experience in a client-facing role — customer success, account management, or similar ▸ Strong stakeholder management skills — comfortable engaging CXOs and decision-makers ▸ Solid understanding of CS metrics: CSAT, NPS, adoption, retention, and health scoring ▸ Excellent communication and problem-solving skills — clear, confident, and consultative ▸ Ability to manage multiple accounts simultaneously without dropping the ball ▸ Experience working in a fast-paced, cross-functional environment **Good to Have** ▸ Familiarity with CRM or customer success platforms — Salesforce, Gainsight, Zoho ▸ Prior experience in SaaS or technology-driven organisations **07** **Why LeadSquared** ▸ One of the fastest-growing SaaS CRM companies — 2,000+ customers, global footprint ▸ Real ownership — your work directly impacts customer outcomes and company revenue ▸ A culture built on empathy, recognition, and genuine investment in people ▸ 750+ teammates across India, US, Middle East and India