Assistant Manager - Debt Management Services - The Wheels - 2W/3W

Job description

Job Description Location Name: Pune - Wakdewadi Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels -- 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties And Responsibilities • Managing Collection Targets • Ensure adherence to collection schedules. • Attain EMI and penalty collection objectives. • Reposition vehicles in cases of defaults. • Close cases by securing settlement amounts. • Explore diverse customer communication approaches for effective recovery. • Vendor Management • Appoint collection agencies. • Strategize and allocate tasks to agencies. • Conduct on-site checks to validate procedural adherence. • Ensure prompt payment deposits by Field Officers (FOS). • Guarantee timely payments to vendors as per the schedule. • Conduct training sessions for agents working with vendors. • Executing Recovery Procedures • Initiate customer calls for debt recovery. • Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions. • Gather customer feedback to improve the collection process. • Conduct training sessions to enhance the team's collection skills. • Stakeholder Management • Conduct regular stakeholder reviews. • Align stakeholders with the collection strategy. • Realign case priorities based on defined deliverables and objectives. • • Team Management • Participate in recruitment process to identify right talent for various roles in the team • Identify high potential talent and provide opportunity to groom them for future roles • Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. • Set clear targets, train \& motivate the team, and foster a positive and collaborative work environment. Key Decisions / Dimensions ** **Following Decisions Are Taken By The Role • Appointment of Vendors **Major Challenges ** • Managing assertive customers in default • Dealing with deliberate defaulters • Sustaining a high team morale **Required Qualifications And Experience ** • Qualifications • Graduate in any stream • Key skills required • Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers • Experience of managing a team is required • Communication Skills \& Stakeholder Management • Good knowledge and connect with legal entities • Leadership qualities • Result Oriented Mindset • Good team player • Motivation skills