Assistant Manager - Debt Management Services - The Wheels - 2W/3W

Job description

Job Description - -------------- **Location Name:** Pune - Wakdewadi **Job Purpose** To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels -- 2W/3W across all payment buckets, aiming to reduce outstanding amounts. **Duties And Responsibilities** * Managing Collection Targets * Ensure adherence to collection schedules. * Attain EMI and penalty collection objectives. * Reposition vehicles in cases of defaults. * Close cases by securing settlement amounts. * Explore diverse customer communication approaches for effective recovery. * Vendor Management * Appoint collection agencies. * Strategize and allocate tasks to agencies. * Conduct on-site checks to validate procedural adherence. * Ensure prompt payment deposits by Field Officers (FOS). * Guarantee timely payments to vendors as per the schedule. * Conduct training sessions for agents working with vendors. * Executing Recovery Procedures * Initiate customer calls for debt recovery. * Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions. * Gather customer feedback to improve the collection process. * Conduct training sessions to enhance the team's collection skills. * Stakeholder Management * Conduct regular stakeholder reviews. * Align stakeholders with the collection strategy. * Realign case priorities based on defined deliverables and objectives. * * Team Management * Participate in recruitment process to identify right talent for various roles in the team * Identify high potential talent and provide opportunity to groom them for future roles * Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. * Set clear targets, train \& motivate the team, and foster a positive and collaborative work environment. **Key Decisions / Dimensions ** **Following Decisions Are Taken By The Role** * Appointment of Vendors **Major Challenges ** * Managing assertive customers in default * Dealing with deliberate defaulters * Sustaining a high team morale **Required Qualifications And Experience ** * Qualifications * Graduate in any stream * Key skills required * Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers * Experience of managing a team is required * Communication Skills \& Stakeholder Management * Good knowledge and connect with legal entities * Leadership qualities * Result Oriented Mindset * Good team player * Motivation skills