Assistant Manager - Quality - Physiotherapy (Max Vaishali)

Job description

Job Title : Assistant / Deputy Manager- Quality - Physiotherapy (Max Healthcare) Location : Max Hospital Vaishali JOB PURPOSE : Responsible for the Clinical and Service Quality Assurance functions of Max@Home Physiotherapy service line. Ensuring planning, coordination, control, and continuous improvement of processes and methods that are established to control the quality. KEY RESPONSIBILITIES OJT for all the therapists/PT attending to patients at home • Service Quality training classroom sessions for all PTs • Creating SOPs for Physio quality • Maintain and own escalation matrix for Physio along with RCA-CAPA, closure of any escalation • Supporting the business for any new initiatives for Physio • Maintain active patient renewals and work towards retention • Conduct quality checks and balances • Owns the quality vertical in line with NABH/JCI guidelines • Travelling across of Max@Home locations to ensure adherence to compliances . KEY PERFORMANCE INDICATORS • Zero Adverse Events(Falls/Burns,etc) • Product training • Customer feedback and Handling Escalations • Support in framing SOPs for quality Management • Governance on Physiotherapy value proposition • Overall Max@Home clinical & Service Quality • Managing and supporting audits for Max@Home Qualifications : BPT/MPT/B.Sc/M.Sc along with Hospital Administration course preferable Experience : 5+ years experience in a Quality Control / Assurance area Interested candidates may send their profiles deen.dayal@maxhealthcare.com Deen : 9718519555 Regards