Associate Debt Manager-Flows-Cross Sell

Job description

Job Requirements About the Role The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to provide sound legal advice on managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the bank’s broader organizational objectives. This is a critical role with direct impact on the financial institution’s budget planning. Key Responsibilities Primary Responsibilities • Handle collections for specific products within the assigned area. • Ensure collection efficiency and manage cost of collections. • Track and control delinquency by bucket and DPD, focusing on non-starters. • Review account allocations and set collection targets for agencies and in-house teams. • Follow up regularly with default customers through a dedicated team. • Ensure collection agencies and executives adhere to legal guidelines. • Manage productivity by setting parameters and reviewing performance daily. • Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise. • Conduct background and reference checks for appointed agencies and DCTs, and evaluate them regularly. • Collaborate with the legal team to initiate legal action on specified cases. • Build relationships with key clients to ensure timely collections. • Determine suitable tactics and strategies for timely collections. Secondary Responsibilities • Support managerial and leadership responsibilities including talent acquisition and retention. • Ensure team members are aligned with organizational goals and performance expectations. What We Are Looking For Education • Graduate – Any discipline. • Postgraduate – Any discipline. Experience • Minimum of 2 years of experience in collections. Skills and Attributes • Strong leadership and team management skills. • Excellent communication and interpersonal abilities. • Sound understanding of legal guidelines related to collections. • Ability to analyze delinquency data and implement effective recovery strategies. • Proficiency in managing collection agencies and in-house teams. • Capability to build and maintain client relationships.