Associate Director - Last Mile (Central Operations)

Job description

**Role - Associate Director - Last Mile** **No lengthy intro here, let’s get straight to the details, Zepto speed.** ● Own the P&L for the Last Mile function, driving business performance, profitability, and operational excellence. ● Lead strategic initiatives to improve rider acquisition, sourcing efficiency, and overall Last Mile performance across regions. ● Drive and scale BTL (Below-the-Line) acquisition programs to build a sustainable and cost-effective rider supply pipeline. ● Own and optimize the referral program by identifying growth opportunities, improving conversion, and maximizing ROI. ● Partner with Regional Sourcing Managers to drive execution, monitor performance, and ensure sourcing targets are consistently achieved. ● Analyze business metrics, financials, and operational data to identify trends, uncover opportunities, and drive data-backed decisions. ● Design and implement scalable processes, governance mechanisms, and operational frameworks to improve sourcing productivity and business outcomes. ● Collaborate with cross-functional teams including Operations, Finance, Product, Marketing, HR, and Talent Acquisition to deliver high-impact business initiatives. ● Lead business reviews, track key performance indicators, proactively identify risks, and drive corrective actions to achieve organizational goals. ● Build high-performing teams by driving accountability, operational rigor, and a culture of continuous improvement. **Are you who we are searching for?** ● Qualification: Bachelor's degree in Engineering, Business Administration, Operations, or a related discipline. An MBA or Master's degree is preferred. ● Experience: 6–12 years of experience in Business Operations, Program Management, Strategy, Last Mile Operations, Supply Acquisition, or related functions, preferably in E-commerce, Quick Commerce, Logistics, Mobility, or other high-growth environments. ● Strong experience owning business metrics, P&L, and driving operational performance at scale. ● Proven ability to manage large cross-functional programs and influence senior stakeholders. ● Strong analytical skills with advanced proficiency in Microsoft Excel. ● Working knowledge of SQL is preferred. ● Demonstrated experience in leveraging data to solve business problems and improve operational efficiency. ● Excellent stakeholder management, leadership, and communication skills. ● High ownership mindset with the ability to thrive in a fast-paced, ambiguous, and high-growth environment. ● Candidates from both sourcing and non-sourcing backgrounds will be considered, provided they have demonstrated business ownership, strong program management capabilities, and experience leading large-scale operations