Associate Operations Specialist - BBG & Agri Operations

Job description

Job Requirements About the Role The Associate Operations Specialist – Central Disbursement & Payment is part of the Central Operations team, supporting Credit Operations in the booking and processing of retail loans. The role involves managing activities such as inventory funding, pre-disbursal cancellations, master data maintenance (pin codes, cities, states), loan linking in the FinnOne system, DSA/dealer empanelment, and payout processing. The incumbent will ensure operational accuracy, drive process efficiency through automation, and maintain compliance with service standards. Key Responsibilities Primary Responsibilities • Manage loan disbursal (booking), payouts, onboarding, and post-disbursal activities across all retail products. • Ensure accurate and timely processing of transactions in accordance with defined SLAs. • Maintain thorough knowledge of loan documentation across various products. • Coordinate with internal stakeholders including branches, product teams, and policy teams for process updates and discrepancy resolution. • Handle and manage outsourced staff effectively to ensure smooth operations. • Drive quality standards and SLA adherence within the unit. • Focus on automation and digitization to improve process efficiency, accuracy, and turnaround time. • Uphold the organization’s code of conduct and compliance standards. • Execute single-product and manual activities as required. Secondary Responsibilities • Prepare and publish various MIS reports for internal stakeholders. • Coordinate daily with branches and central teams for issue resolution. • Participate in UAT (User Acceptance Testing) for new system requirements or modifications to existing functionalities. What We Are Looking For Education • Graduation: Graduate in any discipline from a recognized institution. Experience • Minimum 2 years of relevant experience in loan disbursal, payouts, or central operations within retail banking. Skills and Attributes • Strong understanding of loan processing and documentation. • Effective communication and interpersonal skills for stakeholder coordination. • Ability to manage outsourced teams and ensure service quality. • Proficiency in MS Office tools, especially Excel and PowerPoint. • Detail-oriented with a focus on accuracy and compliance. • Process-driven mindset with an inclination toward automation and improvement. • Ability to work under pressure and meet deadlines consistently.