Associate Process Manager

Job description

**Responsibilities** - Travel desk Operations - Arrange domestic and international travel for employees - Book flight tickets, hotel accommodation, and local transportation - Coordinate with travel agencies and vendors for best options - Share travel itineraries and travel‑related information with employees - Handle last‑minute travel changes and cancellations - Support employees with travel‑related queries and issues - Maintain travel records and cost details - Client & Stakeholder Management - Act as the primary point of contact for clients and internal stakeholders. - Provide expert advice on visa requirements and changes in immigration policies. - Maintain strong relationships with embassies, consulates, and visa centers (VFS, BLS, etc.). - Compliance & Documentation - Ensure adherence to immigration laws, company policies, and compliance standards. - Stay updated with changing visa regulations across key countries. - Conduct quality audits and process checks to maintain accuracy. - Process Improvement - Identify process gaps and implement automation or efficiency improvements. - Develop and maintain SOPs, checklists, and knowledge repositories. - Monitor KPIs such as TAT, accuracy, customer satisfaction, and rejection rates. **Qualifications** - Bachelor’s degree - 4+ years of experience in Travel desk. - Excellent communication and client-handling skills. - High attention to detail and ability to manage deadlines. - Proficiency in MS Office and workflow tools. **About The Team** eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.