Associate Product Manager - Conversational AI

Job description

Job Requirements About the Role As an Associate Product Manager – Conversational AI at IDFC FIRST Bank, you will support the development and scaling of AI-powered solutions that enhance customer engagement, automate workflows, and drive hyper-personalization across digital and assisted banking channels. You will work closely with cross-functional teams to identify impactful use cases and deliver intuitive conversational experiences. Key Responsibilities Primary Responsibilities • Assist in defining the roadmap and strategy for AI-driven banking solutions • Identify high-impact use cases to improve customer experience, self-service, and operational efficiency • Collaborate with AI engineers, data scientists, and UX teams to build and optimize AI-powered solutions • Prioritize features based on business impact, user feedback, and technical feasibility • Support the development and launch of chatbots, voice assistants, and personalized recommendation engines • Ensure AI models deliver accurate, relevant, and compliant responses • Monitor performance metrics and iterate based on real-time data insights Secondary Responsibilities • Work with Growth, Digital Banking, and Customer Support teams to align AI solutions with business goals What We Are Looking For Education • Bachelor’s degree in any relevant stream • Postgraduate degree (preferred) Experience • 2–5 years of experience in product management, AI/ML, or digital product development Skills and Attributes • Basic understanding of Conversational AI, NLP, and user experience design • Strong analytical and prioritization skills • Ability to collaborate across technical and business teams • Passion for innovation and customer-centric digital solutions • Willingness to learn and grow in a fast-paced, tech-driven environment