Associate Program Manager

Job description

**About The Role** We are seeking an **L&D and Assessment Specialist** dedicated to Globalization programs, with a focus on **translation and transcription workflows** . This role is responsible for designing, developing, and maintaining **training content and assessment frameworks** used to onboard and certify linguists and transcriptionists on our platform. The role sits at the intersection of **linguistic quality, platform enablement, and operational scalability** , ensuring that linguists and transcriptionists meet defined quality standards before participating in production work. **What The Candidate Will DO** **Learning & Development (L&D)** - Design and deliver structured onboarding and continuous learning programs for linguists and transcriptionists specializing in translation and transcription. - Develop scalable training materials, including: - Learning modules - Style guides - Workflow documentation - Best practice guidelines for quality, consistency, and compliance - Partner with Localization, Quality, Product, and Operations teams to ensure training content aligns with: - Platform capabilities - Client requirements - Evolving linguistic quality standards - Maintain and regularly update training materials to reflect changes in tools, processes, and language quality expectations. - Track training completion and effectiveness using defined success metrics. **Linguist Assessment & Certification** - Design, build, and maintain linguist onboarding assessments, including: - Translation tests - Transcription accuracy tests - Language proficiency and domain knowledge evaluations - Define scoring rubrics, pass/fail criteria, and quality thresholds aligned with production requirements. - Ensure assessments fairly and accurately measure: - Linguistic accuracy - Fluency and style - Terminology usage - Audio comprehension (for transcription) - Verbatim accuracy (for transcription) - Timestamp accuracy (for transcription) - Work closely with Quality and PgM Leads to validate assessment outcomes and continuously improve test reliability. - Analyze assessment results to identify skill gaps and inform training improvements. - Define assessment requirements with Ops / ML engineer who build assessment tools (GenAI Models) **Quality & Continuous Improvement** - Monitor post-onboarding performance data to validate assessment effectiveness. - Use feedback from audits, QA reviews, and production metrics to: - Refine assessments - Enhance training content - Support remediation and re-certification processes for linguists when quality gaps are identified. - Help standardize L&D and assessment processes across languages and programs. **What The Candidate Will Need** - 2+ years of experience in Learning & Development, Assessment Design, Localization, or a related field. - Hands-on experience with translation and/or transcription workflows. - Strong understanding of linguistic quality evaluation criteria. - Experience designing assessments, tests, or certification programs. - Ability to write clear, structured instructional and evaluation content. - Experience working with linguists, language leads, or vendor teams. - Strong analytical skills to interpret assessment results and quality data. - Excellent written communication skills. ~~ ~~