Associate - Technical IAM Engineer

Job description

Job Description - -------------- **Job Title:** Associate **Department** : CIB IT - IAM - Identity Access Management **About Business line/Function:** CIB IT Production **Position Purpose:** We are looking for a SAILPOINT L2 support analyst for Identity Access Management Team. As a SAILPOINT support analyst, candidate should have vast experience in SAILPOINT Identity IQ trouble shooting with a broad understanding of Identity Access Management (IAM) processes and implementations. The role will be more focused on analyzing/troubleshooting and maintenance of the IAM system. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with IAM development, testing, operations and security compliance teams to understand management processes, which must be re-engineered to work with SAILPOINT processes **Responsibilities** Direct Responsibilities * Ensure day-to-day availability and stability of IAM applications * Monitor production systems and proactively identify issues * Analyze, troubleshoot, and resolve production incidents within agreed SLAs * Perform Root Cause Analysis (RCA) and implement preventive actions * Execute production deployments, configuration changes, and application releases * Monitor application health, scheduled jobs, and system performance * Support maintenance activities, patching, and platform upgrades * Coordinate with Infrastructure, Database, Middleware, Network, and Security teams during incidents * Maintain operational documentation, runbooks, and knowledge articles * Participate in on-call support and major incident management Contributing Responsibilities * Contribute to automation of repetitive operational activities * Support problem management by identifying recurring issues and improvement opportunities * Collaborate with development teams on production defect analysis and resolution * Participate in release planning, deployment readiness, and post-release validation * Recommend enhancements to monitoring, alerting, and operational processes * Support audit, compliance, and security activities by providing operational evidence * Contribute to Disaster Recovery (DR) testing and business continuity initiatives * Share knowledge, mentor team members, and maintain the knowledge repository * Collaborate with business stakeholders and application owners to ensure smooth service delivery * Drive continuous service improvement initiatives and participate in post-incident reviews * Ensure reconciliation, aggregation, certification, and policy jobs complete successfully * Support IAM integrations with HR systems, Active Directory, LDAP, APIs, and ServiceNow * Support role, entitlement, and policy-related production activities. * Validate production changes following releases **Technical \& Behavioral Competencies** * 3 to 6 years of IAM support experience preferably on SailPoint. * Deep knowledge of IAM processes and functions gained through experience * Hands-on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML * Hands-on experience on analyzing writing DB scripts, fine tuning of queries, Stored Procedures in Oracle/MsSQL * Good support knowledge on REST APIs is added advantage * Good knowledge on JIRA, ServiceNow is a plus * Should have good analytical and logical reasoning skills * Excellent verbal and written communication skills * General banking domain knowledge is a plus **Specific Qualifications** Bachelor Degree or equivalent **Technical Skills** **Skills Referential** **(** **Required knowledge, skills and abilities)** * Java, JavaScript, JSP/Servlets * Shell Scripting * Oracle SQL, MsSQL * Unix/Linux, Windows * Application Production Support knowledge **Behavioral Skills** * Ability to collaborate / Teamwork * Ability to deliver / Results driven * Creativity \& Innovation / Problem solving * Adaptability * Analytical Ability * Ability to understand, explain and support change * Ability to set up relevant performance indicators * Ability to develop and adapt a process * Ability to manage / facilitate a meeting, seminar, committee, training **Education Level** Bachelor's degree or equivalent **Location:** Chennai **About BNP Paribas Group** BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking \& Services for the Group's commercial \& personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment \& Protection Services for savings, investment, and protection solutions; and Corporate \& Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial \& personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability. **About BNP Paribas India Solutions** Established in 2005, BNP Paribas India