ITSM - Service Management

Job description

Interview Mode : Weekend Walkin drive (Face to Face ) Interview Date : 19-Sep-26(Saturday ) Note : Only candidates currently located in Chennai should apply. Role : ITSM - Service Management Experience : 5 to 12 Years Location : Chennai Must-Have • Platform Development & Configuration • Design and implement ServiceNow solutions using best practices across ITSM, ITOM, ITAM, and SecOps modules. • Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications. • Customize Service Portal and CMS components for enhanced user experience. • Perform instance management, update set promotion, and release coordination. • Configure and support Incident, Problem, Change, Request, and Knowledge Management modules. • Integrate ITSM processes with CMDB and Service Catalog. • Implement SLA definitions, escalation rules, and reporting dashboards. • Configure MID Servers, credentials, probes, and sensors for Discovery. • Build and maintain dynamic and static Service Maps to support CMDB accuracy and change impact analysis. • Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, Splunk) for Event Management and proactive incident response. • Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors. • Implement and maintain Hardware and Software Asset Management modules. • Ensure accurate lifecycle tracking, reconciliation, and compliance reporting. • Configure and support Security Incident Response and Vulnerability Response modules. • Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools. • Automate threat intelligence workflows and remediation processes.