Associate Vice President (AVP) – BPO Presales & Solutions

Job description

Associate Vice President (AVP) – BPO Presales & Solutions Band: D1 Location: Anywhere in India Function: Business Process Services (BPS) / BPO Presales & Solutioning Employment Type: Full-Time Work Mode: Work from Office Note: Only candidates with hands-on experience in BPO/BPM/BPS Presales and Solutioning will be considered. Candidates from IT Presales, ERP Presales, or Technology Solutioning backgrounds without BPO Presales experience will not qualify. Role Purpose: We are looking for an experienced and strategic leader to drive solutioning, presales, and large deal pursuits across Business Process Services (BPS/BPO). The individual will be responsible for designing differentiated, commercially viable, and transformation-led solutions for global clients while partnering closely with Sales, Delivery, Transition, Digital, Finance, and Operations teams. This role will play a critical part in shaping and winning large outsourcing opportunities by creating compelling business solutions, operating models, transformation roadmaps, and value propositions. Key Responsibilities: Solutioning & Presales Leadership • Lead end-to-end solution architecture for large and complex BPO/BPS opportunities. • Drive RFI, RFP, RFQ, proactive proposals, and deal shaping initiatives. • Design target operating models covering people, process, technology, governance, and transition approaches. • Create compelling value propositions, transformation roadmaps, pricing strategies, and business cases. • Conduct client workshops, solution presentations, due diligence sessions, and solution defense meetings. Pursuit & Deal Management • Partner with Sales and Account teams to qualify opportunities and improve win rates. • Coordinate cross-functional teams across Operations, Transition, Delivery, Technology, HR, Finance, Pricing, Legal, and Risk. • Support commercial discussions, solution validation, and proposal governance. • Own proposal quality, submission timelines, and stakeholder alignment. Transformation & Innovation • Embed AI, GenAI, Automation, Analytics, and Digital Transformation strategies into client solutions. • Develop innovative service delivery models focused on productivity, customer experience, and cost optimization. • Build reusable assets, accelerators, frameworks, and industry-leading solution components. Practice Growth • Support pipeline generation and revenue growth initiatives. • Identify market trends, competitor positioning, and emerging opportunities. • Collaborate with leadership teams to create industry-specific and horizontal offerings. • Represent the organization in client engagements, industry events, and thought leadership forums. Required Experience • 18+ years of total experience. • Minimum 8-10 years in BPO/BPS Presales, Solutioning, Deal Consulting, Bid Management, or Large Deal Pursuit roles. • Proven experience in designing and winning complex BPO/BPM outsourcing engagements. • Strong knowledge of global delivery models, transition planning, workforce sizing, pricing, and commercial constructs. • Experience working with multi-functional teams during pursuit and transformation programs. Educational Qualification • Bachelor's Degree (Mandatory) • MBA or equivalent management qualification preferred Candidate Profile • Strong track record in BPO/BPM industry. • Ability to engage with CXO-level stakeholders. • Strategic thinker with strong business acumen. • Excellent storytelling, presentation, and consulting skills. • Experience across any domain is acceptable; however, BPO Presales & Solutioning experience is mandatory . Mandatory Screening Criteria ✅ BPO/BPM/BPS Presales Experience ✅ Solutioning and Large Deal Pursuit Experience ✅ RFP/RFI/RFQ Ownership Experience ✅ Global Delivery Model Knowledge Not Eligible ❌ IT Services Presales only ❌ Technology Solution Architects without BPO solutioning experience ❌ ERP/Product Presales profiles ❌ Pure Operations leaders without Presales experience