AVP - IT Vendor Manager

Job description

Job Description : Title - AVP - IT Vendor Manager Level - 4B About the Function:  Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world.  This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it’s building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business.  You’ll be part of a team that’s constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.     About the role   The IT Vendor Manager is responsible for re-establishing and leading a centralized Vendor Management Office (VMO) within GBS. The role ensures that Diageo’s outsourcing strategy delivers its intended benefits by aligning vendors with business objectives, monitoring vendor performance, and ensuring consistent, high-quality service delivery. This role is critical to: Drive accountability and clarity in vendor relationships.Enable value realization from outsourcing agreements.Ensure consistent, standardized vendor management practices across the portfolio.Support Diageo’s strategic objectives by building trusted, goal-oriented partnerships with IT vendors.Lead the maturity, and continual evolution of the Vendor Management Office (VMO)Establish governance that drives operational excellence, commercial value, supplier accountability, and business outcomes across all strategic technology partners. Drive standardization of vendor governance, performance management, and supplier engagement across the enterprise. Core Responsibilities:  Vendor Management Strategy & Governance Define, establish, and maintain Diageo’s Vendor Management strategy, roadmap, and governance model.Develop standardized processes, tools, and reporting mechanisms for vendor managementDrive adoption of centralized vendor management practices across all Value Streams / verticalsDefine and maintain the Vendor Management Operating Model, governance framework, policies, standards, and guidelines.Establish governance forums including Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and Operational Review Boards.Develop and monitor vendor performance scorecards aligned to strategic business outcomes.Drive governance maturity across all strategic suppliers through continual improvement initiatives.Ensure vendor governance aligns with Diageo's Operational Excellence and Service Management strategy.Performance & Relationship Management Oversee vendor performance management, including KPIs, SLAs, and continuous improvement.Conduct regular vendor reviews, raising and resolving issues to maintain service quality.Develop vendor scorecards and dashboards to provide a single, consistent view of vendor performance.Build strategic partnerships with vendors to develop collaboration, innovation, and long-term value.Define vendor performance objectives aligned with business priorities and transformation initiatives.Sponsor strategic Service Improvement Plans (SIPs) and oversee delivery of agreed improvement commitments.Champion supplier innovation by encouraging partners to introduce new capabilities, automation, AI, and service improvements. Drive executive-level supplier relationships that develop collaboration, transparency, and long-term partnership.Contract & Financial Oversight Support contract negotiations, renewals, and compliance management. Ensure commercial terms are monitored and implemented to improve value delivery and cost efficiency.Collaborate with Procurement, Legal, and Finance to align vendor arrangements with Diageo’s policies and financial objectives.Provide strategic oversight of vendor commercial performance, ensuring delivery of contractual value and agreed business benefits. Support sourcing strategies, RFP evaluations, vendor selection, and contract award decisions. Find opportunities for cost optimization, service rationalization, and vendor consolidation. Monitor vendor investment commitments and value-realization against caseRisk Management & Compliance Identify, assess, and mitigate vendor-related risks (operational, financial, regulatory, reputational).Ensure adherence to regulatory, data protection, and security requirements. Monitor vendor procedures for concluding partnerships and ensuring business contin